LaFontaine Mazda of Livonia Plymouth Rd, Livonia

Thayer Mazda is the gold standard of car dealerships. And it is because of their wonderful people. Everyone (and I mean everyone) goes out of their way to make our family members all feel like truly valued customers. From Brittany and Pamela in Sales, to Joey, Gary, and Shaylin on the Service Drive, to Michael in the tire bay, to Brett in Parts, to Barbara at the cashier's desk -- they all are simply the best. Thank you for being our automotive "home"!

The service department is great. Affordable prices, detailed service and a complimentary car wash. Probably the best oil change experience I’ve had. Service takes roughly 45 minutes. Waiting room has tables so I use it to get work done.

These guys always take great care of me and my CX-5 whenever I come in for Service or installs. Joey is always helpful and explains any issues there are with the vehicle, and what needs immediate attention. They've even helped me out when I was in a pinch and I needed to get a wheel off after breaking a Lock nut key. It's always a quick and pleasant experience coming to the dealership for service, and I plan to keep coming to Ralph Thayer for all my future servicing needs. Great Dealership and Great Service!!!

Marie alexander and Pam are awesome in sales. I am glad I took Marie's fone call when I was in work. Even though I was skeptical at first, Ralph Thayer offered me and my friend separate competitive rates. We both left satisfied with the purchase. Both Marie and Pam were friendly and genuine. If you want to go for a Mazda look no further than Ralph Thayer.

I had stumbled into this dealership by mistake but it didn't turn into regret. I worked with Ethan Young through-out the entire process and it was very efficient and fair. The entire process went very quickly and Ethan was a great communication. I'm so happy to own my 2017 Mazda CX-3 and i felt comfortable doing this on my own. Typically, I wouldn't but i took this chance and it was worth it! Like all businesses investigate and make the best informed decisions possible. Seek knowledge then purchase, good luck! Thanks Ethan!

I’ve been going to Ralph Thayer Mazda for years. I only get my Mazda cars service at Ralph Thayer Mazda because I trust them with my carS and they do a great job. They take care of us like family. Their sales people especially Pamela Yurgelaitis are very friendly and helpful.

I expected a lot from this place but as it turned out, not much of my expectations were met. I eagerly waited for about 4 months to get a good deal from this place, but it wasn't worth it. I didn't find any reward for customer loyalty nor did they care if I switched to a different brand. Even if I continue with Mazda, I wouldn't recommend this dealership.

The car buying experience is good. However remember whenever you buy the car please do not fall in trap to their “MAINTENANCE PLAN”. The maintenance plan is not cancel-able and non refundable. Please read the fine print in the contract. I am paying extra 30$ for not even using it as I relocated to a different state. They would make the “MAINTENANCE PLAN” sound very profitable to you but believe me you will end up losing your money on it just like me. I believed they were good until they removed their masks. Also would not recommend to buy a car from here. They have low prices but they somehow make it up. I guess this is how.

LISTEN!!!!!!! PAM is GOAT (Greatest of all time.) for this dealership. I started at 10am, and I was done well before 1:30pm. I've purchased numerous vehicles in the past, and I've never had the simplified approach that Pam Y brought to the table. I not only left with the Mazda that I wanted but an experience that I will share with everyone who I come in contact.

I requested a service appointment and was told the service manager was busy and would call back shortly; this was at 10:30 in the morning. No one called so I called back at 2:30 again requesting a service appointment; this person booked an appointment. At my appointment I was told there is $120 diagnostic fee that is not connected with repair; my problem was the driver’s side door wouldn’t lock. Seems a trifle high; when I went to the dealer that used to be in Monroe; I never paid a diagnostic fee. It appears dealer is competing with high-end American made cars, such as Lincoln and Cadillac or BMW and Mercedes.