Chase Bank W Slaughter Ln, Austin

Better than the Stassney location! Tried doing an IRA transfer and was told by customer service I needed a specific form filled out and notarized. Went in the branch told them specifically what I needed and was basically ignored. The Hispanic man had me sit there for an hour while getting someone on the phone. I’m 38 weeks pregnant and this was extremely inconsiderate. I walked out with the forms I could have simply printed elsewhere without the hassle.

Brandon Lizardi is the best asset at Chase on this location (and the company). He was very helpful in finding the right solution to my case and went the extra mile to get it resolved. He followed up with me to ensure everything was ok. It is unusual to have a banker who takes such interest in meeting a customers' needs. I am grateful and I cannot recommend him highly enough. Thank you Brandon!

Have been a Chase Bank Customer for many years they are very professional and have been able to help us in our Banking needs for along time, very friendly staff and secure environment, highly recommended

Why in the whole building there is only one person that can possibly help the customer? No other option was offered, but just to come back another time when this one person is available. Pretty sad customer service

A manager at this branch was a human to me today when I needed one the most. She was able to offer a solution when her colleagues at corporate customer service left me hanging with their own mistake on my debit card. I didn't get her name, but my kitty and I are home from the vet and we are so appreciative that she was able to find a way to help us get some of our money to the vet and go home!

This branch was extremely helpful, friendly, and prompt when I showed up a few minutes before closing for notarization. In particular, Tim Jensen, was very kind and helpful.

This branch has too many empty cubicles and only has 1 person attending the front desk. To open an account, you have to wait close to a month for any problem with account services.

Justin is a good men! He help me with wireless transfer. Thank you.

DO NOT deposit any checks with them. And good luck calling them they just ignore the phone.

$12 monthly fee for a checking account? You make me sick. Change the name to Cheat Bank.