Chase Bank Valley Mall Pkwy, East Wenatchee

Marco Granados had amazing customer service! He was very helpful and answered all of my questions with a smile! At least I think so because he was waring his mask. He was also patient with customers when they look little longer! Amazing job and keep up the good work! The only thing I would say is possibly higher more people like Marco because this branch seemed a little under staffed.

they picked and choose when to give me a monthly service fee ,I paid an overdraft fee caused by a monthly service fee and a day later, another monthly service fee was added to my account causing another overdraft fee. It's been a couple months with the overdraft fee on my account. I went to go pay it the fee off and my account was terminated. They gave me no warning that they were going to be doing so and now I'm being sent around in circles trying to figure out who to pay to get this over with. DONT GO TO CHASE, THEY SUCK!

Applied for a credit card online. Got a letter back saying I had to prove some details, fine. Went into the bank to have an employee do it so I didn't mess it up and of course the employees messed it up. Told me it was all faxed through and I call chase today and they say they never received any of my documents... 2 weeks of my time wasted waiting for this thing. Thanks CHASE! Going with a different provider.

Came in to the branch to clarify accounts and activation of dormant account. manager Alex Parada was extremely helpful. He went above and beyond with his service and exceeded our expectations

Very poor customer service. I will never return here, and will never entrust them with a cent of my money. Fiscal mismanagement across the board, and utter incompetence at all levels of employees. I wouldn't touch this place with a ten and-a-half foot pole. I will not be back!

Always friendly best customer service by far compared to the other Chase bank in Wenatchee. Always remember me and my daughter every time.

Horrible hours and only having one bank in my area after the 2nd location closed makes it very inconvenient

Every time I go to this Chase location they make it less and less customer friendly.

Neighbors bank here and they swear by the services here.