Chase Bank Shattuck Ave, Berkeley

I called this branch to see if I could take advantage of the free notary services available to Chase account holders. Steven was able to see me immediately and went above and beyond to help me get the documents I needed in order. Steven, thank you so much for your great customer service!

Had a terrible experience here. A banker at this branch did not care about clients at all. All the banker cared about was to brag and sell products or services unrelated to your needs. What a waste of time! I would suggest the Chase bank on Telegraph Ave., which offers much better experience.

Literally just tried to book an appointment with their notary who was rude and highly unprofessional. Supremely disappointing as Chase has been one of my favorite banking institutions for years and I’ve never had an issue with any of their staff. For my banking needs now, I just go to their location on Telegraph by Cal. They are a million times better

The banker here really gives you wrong information. I was trying to close a compromised account due to fraud, and the banker told me it will close automatically after 60 days. Then after 60 days it is still open and I was charged for the maintenance fee. Then I went there again and asked them to close the account, they processed and told me you are all set it's closed. Then the account is not closed at all and the chase hotline told me I will still be charged for fees. I am not sure why banker here is very unprofessional and know nothing about the procedures/ their products.

Chase Bank profits daily from climate chaos. Pulling your money and letting them know why is the easiest investment you can make in a future where we have a fighting chance #StopTheMoneyPipeline

A great branch of an amazing bank! Welcoming, flexible and offering good products. Confidently the best option for non-citizens.

Knows nothings. Staff are all completely clueless

The staff who gave me the checking account had a very good service attitude and worked very seriously. Although my English is not very good, the service attitude of this staff is very good and very good.

Flies all over the ATMs. Bankers are not properly trained.

I didn't like them at all. They just don't know what to talk and how to talk to a customer