Bank of America Financial Center Shattuck Ave, Berkeley

I have always had a good experience here. I have learned how to be assertive in my life and so I have never had an issue with getting the things I needed. When an issue did come up I was sure to approach it in a way that made them more receptive to want to help me and they were more than happy to help me. But, I knew that if I started to scream and yell that it would not help me very much. So, at least I have always got great service!

Wow. Just wow. I've been calling this "main" branch for an hour because I guess you have to make an appointment to get money. Out of a bank.... lol But, seems like "everyone is helping other customers". So much for being a preferred customer.... BofA is such a joke of a bank.

They don't have cashiers checks available, being one of the very few banks open around the area!

I arrived at opening this morning, I made an appointment at 11:30am with Gabriella Gordon-clark. I paid for parking $3.50per hour. Once 11:30 came around, went in for my appointment. Thats when Gabriella said I was talking to loud and she decided to call the police or security instead of helping me with my account. The entire bank refused me service, for speaking to loud? I didn't know that was a rule, I didn't see it written anywhere. Needless to say, I wasted my entire morning and over $10 in coins trying to get help at this bank. I wouldn't wish this servic on my worst enemy. I will never return here e

The bank was very efficient and even without an appointment they managed to help. The greeting person and person who helped us with what we needed were both professional and efficient. The waiting area was comfortable and clean. I went during the morning time and the person who greeted us was polite.

I acknowledge bank tellers are humans. That being said, I also believe that when you make a clerical error with someone’s personal finances, you hold yourself more accountable than just saying “thanks for your patience” and waiving the bogus $15 fee for the cashier’s check. When you’re responsible for someone’s money, the least you can do is acknowledge your part by apologizing.

It is the second time that costumer service is less than desirable. I went today to ask a simple question a routing number for foreign wairing. The greeting young lady did not say hello but'do you have an appointment'.Told herquestion was simple.She still talked about appointments.I told her i would go to North Berkeley. She stated a conceited ok.She did not mention that branch is closed pn Saturday.Walked all the way to Solano where they helped.Shame on them threating a costumer of 30 years like that.I hope the branch manager reads this.

Went temporarily closed for no reason on April 21st. So inconvenient.

By reading all this review I can tell the reason why ? A lot of negative 👎 comment here ?! bad experience! Discrimination and taking advantage of being shy and not arguing or complaining.....an employee here really don’t know what was his problem...being so weird and acting deferent in Front of others...i really don’t know what to say! I’m just like what ?! Not believing it but definitely not recommend this place because I didn’t felt welcomed by manager and employee.. this is my feedback to let others know about my experience.

This place gets worse and worse service the more times I go there. They really need to reopen the existing banks at this point.