Chase Bank E Henrietta Rd, Rochester

Employers and manager doesn't know how to give the best service to their clients, had many many issues with the bank , can't wait to close my account

Very helpful and amazing customer service. I've needed to extend my college student account and the staff there sat me down, explained everything and within ten minutes, my new account was set up with new cards and guided me through the mobile app. The transition was absolutely effortless and seamless. Couldn't be more satisfied.

Excellent bank. They never make me feel rushed and it’s always a breeze to walk in and get taken care of. Awesome customer service! Today we were helped by Vehbi, he was personable and helped us get our account settled in no time. Easily the best bank I’ve ever had to deal with.

Terrible customer service, and lack of ability to properly credit deposit's to customer accounts is lacking at this branch. The one on Monroe Avenue by 12 Corners is much better, go there. Joseph, Michael, and Jeremy set the bar high for poor customer service at the E. Henrietta road branch.

Every time I come here the tellers are always so rude! They need to be trained in customer service because that is there job!!! Definitely going to change banks after how I was treated today.

One of my fav chase banks around town very friendly. The other would be monroe ave thats my #1.

Worst customer service in the world of banks