Canandaigua National Bank & Trust Commons Way, Rochester

Completely disorganized. Tellers don’t seem to talk to managers, and managers don’t seem to have any idea what’s going on. Stopped by to get “put in the system” for a POA, seemed easy enough. Information never seemed to make it to the right person. Alternating between being told I needed to come back in, it could be done over the phone, or it could be done via email. Considering the entire reason that I need a POA is because this operation can’t reliably make scheduled recurring payments. Payment has to be stopped, and made in person to avoid their late fee (probably by design to fleece their customers). Other than being grovelingly apologetic: Ethan was the only one so far able to get anything accomplished.

Been going here for years after terrible customer service at the big regional banks. If you want to do banking with a bank that makes you feel at home this is the place. The tellers here are always friendly and the customer service speaks for its self. If you call the number from their app a human actually answers the phone usually with no wait at all. No prompts to press. And no outsourcing to other countries. I love the fact that the person who answers the phone actually lives somewhere locally here in Rochester

The bank is good. However, this branch, off East Henrietta Road in Henrietta (Rochester) has a horribly rude bank manager. She has lied to me about details of opening another account, interrupts me when I ask questions and constantly cuts me off, she is insulting, she smirks, rolls her eyes, laughs and acts like I'm stupid ...this has happened before but today was the worst. I will never go in there again.

Terrible bank for small business. Poor communication and knowledge from management. Shop elsewhere for small business loans.

Long time customer. Keeps giving me issues with both my son's and my account and depositing checks

We have a mortgage through them it was a very easy

Great bank with wonderful and friendly staff.