Chase Bank W Main St, Smithtown

Since when is a driver’s license (a NYS Enhanced ID for that matter), no longer considered an adequate form of identification? Supposedly, because no one at the branch knew me, I wasn’t allowed to use my driver’s license. That is ABSURD! I don’t use a debit card because of previous issues on my account. Also, please note I had additional identification in my wallet that I was willing to show as supplementary - still not good enough.

Terrible Bank. Horrible interest rates. Customer service does not exist. Even when you call the 800 number the customer service is terrible. I see no reason why anyone would do business with this Bank other than it's convenient because they have local branches. Worst customer service of any bank that I have ever dealt with. And when I talkin about a small amount of money involved here. I strongly suggest doing business with a different bank

Their customer service is impeccable. One of the only Chase locations on the north shore where the employees actually care about their customers. Rob and Keith are the best, they have that place running like a well oiled machine and treat you like family. If you’re ever having an issue come to this branch. Guaranteed you’ll leave feeling more secure and satisfied than any other bank.

Never had any issues- started with this bank approximately 5 years ago- after leaving the Bank I have used for 35 years that changed and had no regard to loyalty with a good standing customer.

Horrible!!! Went in to cash a $100 support check for food from a friend. After a month of no work due to covid19 they charged me $8 fee to cash check. I plead with them tobwave the fee and got no help or caring. Despicable management!!!!

Don’t bank here. Manager is rude. Will never go to this Chase again. Does not care for customers. Will tell others and my 30k followers on twitter to bank at a different bank.