Chase Bank Park Ave, New York

Brian Clarke is the man if you’re looking for an investment advisor. The investment he had recommended didn’t yield the best returns but that was on account of the pandemic. Very knowledgeable and personable guy, who is quite responsive to calls and questions.

Absolute worst customer service, specifically from Feras Al Sindi. I re-opened a dispute charge and was instructed to fax my claim through a local branch. I chose this branch and the teller told me to speak to Feras. When you re-open a dispute, you have zero contact with your case manager (via email or phone, only they can contact you). I was told through my reassigned case manager that they would send the receipt from the merchant I was disputing my case with to Feras and ask Feras to forward it to me. I called Feras today and his attitude was condescending and mocking. He spoke over me, laughed at me and told me he couldn't help until I asked to speak to his supervisor, Ed. Still, after asking for Ed's contact information, Feras was unhelpful and told me I'd have to call back and hope I catch him. I'm starting to hate Chase and Feras is the needle in the haystack for me leaving.

Had a pleasant experience here. Was greeted at the top of the escalator and helped with a withdrawal slip. I always feel that if a teller is unable to help someone, they shouldn't be behind the counter or should have a "closed" sign on their station as it looks like they're ignoring you. There were two tellers behind the counter. One was with a client and the other didn't have anyone but was looking up and then back down at her screen. Didn't say anything. After 1-2 min, the person who greeted me at the escalator came behind the counter and assisted me. She provided excellent service from arrival until i left. Even warned me that my license is about to expire.

I am a long-time Chase customer. I went in to get Medallion signature guarantee. After waiting for 30 mins, I was informed that it is their (apparently new) policy is to only do 'Account Transfer' Medallions. Very inconsiderate.

Poor service. There is no responsible party on sight. The employees are nice, but nice does not get business done. I have $500,000 on deposit and I am treated like a month-to-month client. Use a different branch.

prompt and cordial customer service. very convenient hours of operation. good teller service. They have safety deposit boxes here