Chase Bank N Randall Rd, Batavia

This Bank is absolutely the least professional Bank I have ever encountered. I've been waiting for an inheritance since October and they have failed to contact ne at all. Finally, after contacting them yesterday, they cannot transfer the money but want to send a check. Considering this is not the 1980s, I requested a wire transfer. My Father entrusted this bank with something very important to his legacy. Dont make the same mistake. I personally wouldn't entrust them with anything considering they are unable to use a phone, fax, email or apparently any device with buttons. You'd be better off trusting "Fingerless" Larry the loan shark.

My one-star review is directed at Chase corporate, not this specific branch. When attempting to call my local branch with a question that only they could answer (regarding their current availability of a foreign currency) I was routed to a centralized customer service number, and then told that it is not possible to call a local branch directly. The rep suggested that I download their app, then request a meeting, and when someone called me back to schedule the meeting, I could then ask my question.

Why start opening the store at 9 AM most people start work at 9 AM or earlier should be at least open at 8 AM so people could knock out a little bit of stuff before work

I had a positive experience through the entire transaction working with Robert Hansen about 2 years ago. I recommend and would use again.

This has been my bank for years. Every teller is great. Easy access to ATMs and drive ups.

I just had the pleasure to meet the branch manager JOVIE I been trying to deposit my landlord rent money rejected twice but she strsight everything for me so I can do deposits . Thank you very much JOVIE

I encountered the most rude banker this evening. She had an attitude when she approached me. I will make a point to avoid this branch in the future. Horrible customer service.

Terrible customer service. No concern for the customers needs whatsoever. No management in place. All of the employees just do what they want with no one to answer to. I would stay away.

Great customer service every time I go.

Chase never disappoints! Five stars Mat Wirkus!