Chase Bank Spencerport Rd, Rochester

long time customers of chase. Walked in to open a joint account. Waited 20 mins. The manager walked up to other customers also looking to open an account not even acknowledging the people sitting there before them. When the teller was asked he said it was because we needed to open an account, when clear as day the other people also helped first needed to open an account. Poor customer service. Not the first time in this bank.

i orginally had 5 stars for this place, then Olga happened. This woman is very rude over the phone, speaks to you like a child and its very disrespectful and degrading. I called in with a simple questions regarding my account and she was talking to me like a 5 year old child when my question was "would you be able to help with with a check that was cleared on my account". this was not the first time ive encountered her over the phone but i will make sure to never call this branch again.

Chase is great when all things goes well. But when you need their help, dont be sure they will be there for you. I know they did not help when I needed them.

Would give this bank 0 stars... my mother just opened an account with chase earlier in 2019 and had bad customer service on 3 different occasions. Devin Young, one of the desk workers along with the manager on site the day of April 6th, 2019 were very disrespectful! My mother ordered a new debit card 3 times and never received it. Not once did D. Young apologize or show value to the several thousands of dollars we have invested into the bank... we over heard him and the “manager” calling us stupid and confronted them about it. Both people did not make eye contact with us when talking and seemed to be embarrassed when we called them out on the horrible customer service... It’s very unfortunate that a bank with a great reputation had workers that made us have an unpleasant experience. How can you call customers stupid when they have put so much money into the bank? I am not one to write negative reviews unless it really put me or any of my family members off! My whole family works in the medical field and RCSD as educators... we will be sure to switch banks and we will no longer be customers of chase bank.

Outside ATM is always out of service. I've gone twice in past 3 days and it's been down. The inside ATM doesn't work either. I put my card in and nothing happens. Very inconvenient and unacceptable.

If you have an account you can get a replacement card on the spot great place to shop and Bank

I went into Chase bank on Spencerport Rd upset about fraud occurring on my account. I'm glad I had the pleasure of working with the rep Devin. He very courtesy and helped me resolve the issue. Chase needs more reps like Devin

I walked into that bank one day the manager was nice to me and all I wanted was change and he was happy to do it for me.so I dont know why Linda would make up some type of lie because ive been in that bank in the past and never had an issue with them so its either you had an attitude or your being rude or something I dont know but as far as im concern your a liar.

I always get my checks cashed here the manager suddenly claims to not know me and cannot cash my check even though I have been coming here 1 year plus

Great local office with the ability to print cards on the fly so you have instant access to Becca E.U. accounts.