ESL Federal Credit Union Ridgeway Ave, Rochester

Was in speaking with Gabriella about a credit/debit card issue. She was extremely helpful and patient. took time to explain everything,and made sure I was properly taken care of and set up before leaving.

I applied for a car loan and was told I needed 2 paychecks and the vin of my current vehicles. I went to this location and met with Betsy who was unhelpful and rude. She explained the vin of my vehicle was not needed even though the online chat and letter sent to my house said otherwise. Betsy then told me I need a receipt before I could get a loan. That is very backwards but ok. I was then told my 2 pay stubs were not enough because I get paid biweekly and one wasnt a full 2 weeks of pay. I showed her my employment contract agreement and yearly pay. I have no debt and a 700+ credit score. Getting a loan for $250 a month should be extremely easy when I have directly deposited $50,000+ for over a year. Not with ESL or Betsy! I have banked with this company for 26 years. Friends and family have had similar experiences lately with ESL also. Not only did a competitor give me an amazing rate. They did so instantly. ESL even gave me a hard time about withdrawing my money from my accounts. Asking me questions about my employment and job title just for a withdrawal. I will be closing my accounts and never looking back. The worst bank and experience I've witnessed. ESL corporate should be ashamed but I'm sure they won't care.

As always, ESL demonstrated why they are my first and only choice for auto loans. I had never been to this particular branch before, but Erika was very helpful and made the entire process quick and easy! When one piece of paperwork was generated incorrectly, she quickly worked to correct it before I left, to ensure I didn't have any issues. Excellent experience overall!

If I could give this organization 0 stars I would. This review has nothing to do with the lovely people at this branch. This is entirely on the call center, corporate and fraud department. I recently had $450 stollen from me overseas in 5 seperate transactions at 2am local time. I submitted a dispute form to have the charges given back. It has been almost 2 weeks and I have still to recieve my money. I have bounced payments because of them. Everytime I call in or use the chat, I am advised the process unapologetically takes up to 10 days. Then when I ask why this is the case, I am always asked what other questions I have. This is intentionally deflective as the rep has no interest in dealing with the issue. The same thing happened to my relatives less than a week prior and they went into a branch and the problem was fixed overnight. My problem? No you can wait 10 business days. Disgraceful

I love my credit union - more like a family than a mere banking institution. I can show up at other branches and I am still treated well and not like a stranger. Great service in so many areas, and low or no fees for so many things that other kinds of institutions just eat you alive for! I just wish they had a centralized ATM drive up in Henrietta, but that's my only real "complaint." I wish they also could offer safe deposit boxes, but I think regulations do allow CUs to do that.

there okay only had one small issue that was dealt with quickly and when I get rolled change from people I check it before depositing it and make sure its the exact amount in there. plus I change the roller and put name address on it so they know where it came from. plus any cash like $1 -5-10 -50 and 100 are check to make sure there not funny money

Been with ESL for 35 years and love this credit Union!!! Will be with them till I die. My kids are members, too. May I suggest you open one at the U of R.... We need it there 👍

Great Credit Union with very nice business likeable people working there and Customer's Service.

Great banking and friendly courtious people they are willing to work with you when there is a problem

Great location, great staff. All banking services available. Also has drive up tellers and drive up or walk up ATM's.