Chase Bank Soledad Canyon Rd, Canyon Country

Chase offer the worst service as soon as I get a chance I'm changing banks I deposit 2 checks and they said they have to place almost 2 weeks hold don't they know people need their money to pay bills, food etc.. dumb policy and also a family member attempted to deposit money to my account with the checking account information I provided for them and the bank said they couldn't do a most command practice.. Chase is garbage of a bank and they will be losing me and my family as a costumer...

I am so glad I came in with my wife last week to open an account. We made an appointment and drove 2 hours and was totally worth it. Our experience with Ms. Dina T. has been exceptionally great. Ms. Dina professional service and thoroughness helped with the desired services we needed. I felt the need to write this review as recognition for our experience. I totally commend her for her excellent service. I will drive 2 hours again when needed to do our banking at this location. Thank you Dina.

3.0 Stars for This Chase??? Blasphemy!! John runs a tight ship here, so I do NOT believe that this branch is deserving of 3 Stars. I KNOW for a Fact that it's not the case, as I just left that branch. My teller, Jenell, was Personable and Bubbly, despite Not having her coffee yet. My banker 'Rosalio' was on point!! She was honest, thorough and just flat out Amazing!! I'll keep putting my money in Chase if they continue to employ wonderful Young associates as the two I encountered today!! Keep Up the Great Work, Chase!!

Horrible Customer service. Went to cash a personal check for which I worked very hard for only to be told that she couldn't cash it for reasons I do understand however the way she said it with a smug and smirking expression left me feeling like she enjoyed telling me that. I was so beside myself that I failed to get her name. All I remember was a rude lady that had no desire to politely resolve the issue. Corporate needs to train that branch a little customer relation skills. I will never step foot in there again.

Kelly was by far the most rude person I've ever encountered in this bank. When i asked her if she could fill out the deposit slip for me because i had never filled one out she told me how it was self explanatory and next time i had to have it filled out. She kept trying to tell me to do it even though I had already asked her if she can help me out with it. No other represantive has told me that before , I was really surprised and honestly made me feel like I was asking for too much , let alone how uncomfortable it made me feel. Her demeanor was not helpful at all and I was just not anticipating her bad attitude. There was no other customer behind me it was just me you would think it wouldn't be such a problem.

GREAT CUSTOMER SERVICE!!! I love this bank. It has the small home feel. You walk in and everybody knows me. That are friendly and are always helpful. Victor is AWESOME!!! He is helpful and has great follow up and really goes out of his way to get the job done. I love the tellers, they are friendly and caring. I would HIGHLY recommend this branch of Chase.

Read some of the reviews, giggled my rear end off. I've never had anyone rude or otherwise in this branch. Always helpful and friendly. Thanks gang.

Great customer service. I came in with an issue with a deposit and Laisa Carrillo was a great help. She made sure that a claim did not need to be filed and sat on the phone with me for over 30 minutes. Thankfully it was resolved. Thank you Laisa for your assistance.

I come in every weekend with my wife.We usually go straight to Jacquelines window as she is always very friendly and professional. This morning, the one time I didn't come in with my wife I left my wallet.As soon as I got home, not ten minutes had passed I received a phone call telling me that I left my wallet.So not only is she friendly, professional but also honest. What a great employee!! Thank you for such great service,Ron Froehlich

Worst Service Ever! Rude and the entire staff seems miserable. There is one guy who's a private banker whom was very nice but the rest of the Staff is complete garbage. If someone from Chase corporate is reading this please replace all these horrible people you have working for you especially the bankers.