Chase Bank Palm Ave, Imperial Beach

Half the time the ATM are closed down and won't give out cash. The lines are always long seeing as how they only have two people working in the front. I had to disable the Chase app because it was hacked and money was being stolen from me. This place has really gone downhill and I'm about ready to move on.

Walked in. No one acknowledges anyone in that bank. I sat down and waited for 25 minutes. Five bank representatives walked by me including the branch manager and still was not acknowledge. I looked around for a security guard. NO Guard. Please acknowledge every person that comes through your doors. It's nothing like SDCCU.

I cannot believe i had the pleasure to be helped by such a helpful and friendly person! I cannot believe that people so kind still roam the earth. Paulette has truly made my day an impact in my life. I will definitely go back, I was about to change banks, but because of her I decided to stay at Chase.

Felicia the Branch Manager surely is running an organization based on customer services satisfaction. Chase do not let this lady go work for the competition. The entire staff were friendly and efficient. All my of needs were resolved in an effective fashion.

Amazing staff super respectful especially Sonia she was super amazing nice they know exactly what they are doing I recommend to open a account here you will not be there for long they are super quick this was my first time ever making a account and it was the easiest and fastest ever thank you so much chase and thank you so much Sonia

I was helped by Paulette and she provided beyond excellent customer service. A friendly smile and bubbly demeanor made for an exceptional banking experience. For all those that are fortunate enough to be tended by her, know that your in great hands. Thank you so much Paulette!

I just moved here, and needed help with my bank information. I was connected with Nickie, not sure of the spelling. She was so very kind and patient with me, and knew exactly how to meet my needs. I am sure she is a valued employee. I look forward to coming in sometime, and meeting her personally. Nickie, Thank you again for your help. Sincerely, theresa

The walk up window is always empty and ready to use

Thank you for resolving an issue where Wells Fargo failed.

The staff is really friendly and helpful but the branch manager is very rude and annoying.