Chase Bank Trancas St, Napa

The absolute worst. I'll most likely close the 3 accounts I have here. Went in to order counter checks (which they got wrong and gave me counter checks on the wrong account number). I asked them to order ONE set of checks for me on my business account. They incorrectly ordered 2. I called and spoke with someone at the branch, who said they would fix it. They did not. I've now spent over 2 hours trying to get this fixed. Their staff is beyond incompetent, unprofessional, and unable to do the simplest task correctly. Go elsewhere.

Is my 20 years old bank. The app is excellent. The staff is very friendly. I am very happy with them. I like to go there

Brutal line both inside and sometimes outside (only 1 ATM). The teller inside was very helpful when it came to details around withdrawing more than the maximum amount (I’m not even a chase customer, I just needed to use a physical bank). It’s brutal that they’re relatively short staffed for what appears to be the most popular Chase branch in Napa. Extremely well lit parking lot btw. Floodlights fill the space all night so no prowlers around the one ATM outside.

just called the napa silverado branch at 2 o'clock on sat. and got a recording telling me they were too busy to answer the phone then disconnected me. it's probably time to find another bank

Walked around from person to person asking questions about a check then told the customer couldn't do nothing for you today come back another day. Lol, she said a few words as she left no cussing just wow... this bank needs to change.

Rigid and non helpful policies. They didn't ldo for me in this branch something that another branch did with no problem.

I have been trying to call them for days. They never answer the phone.

I love chase bank. I haven't had any problems with them

Great staff here, will be.busy certain days. Always a place to park.

the one in lucky sucks because of Angela...she has no people skills and she's rude!!!!