Chase Bank Huntington Dr, San Marino

My deposited paycheck got held without a reason. I called Chase customer service several times and just waited in line then got hung up. So, I went to my closest Chase bank to find help. But they just told me to call Chase customer service. They could not do anything because the transaction was pending. It is like an infinite loop, I could not reach the CS and they asked me to call the CS. Then, I went to this location to see if they can help. Three staff helped to figure out the problem. Finally, one lady made a phone call and my held check got released. I appreciated their help. It is the best Chase branch I have ever been to.

Service is horrible. Didn’t value my time. The teller I met was Julian. I simply asked for withdrawal like the two customers in front of me did. He directed me to the machines next to his window since I don’t have actual card but mobile card with me. I know Chase accept DL. None of those machines worked well with my mobile card. I have to get back to line waiting again. This time he accepted my DL and gave me the money. I asked for quite a lot in cash. Not like serving previous customers who withdraw less money, Julian just threw me a bunch of cash. Not even asked if I needed an envelope. I’m done with this branch.

Service was completed however a bit careless not friendly as other Chase branches are.

Virginia is the best bank representative.

Friendly and professional response, pleasant and spacious interior space, spacious parking lot