OneWest Bank Huntington Dr, San Marino

No bank can delight all customers, however, my experience with this bank has always been very pleasant. Thank you Arlene, Helia and Natalie for your excellent customer service. You helped me and my siblings set up trust accounts by providing us excellent information and superb customer experience. We are very happy with this bank branch because of your efficiency and attention to details. Thanks again Arlene, Helia and Natalie.

This is the worst financial institution I've ever dealt with. Initiated a re-finance that ended up taking four months of constant back-and-forth with errors at every turn (2 months into the re-fi the agent was still making mistakes inputting the address which kept delaying the process). I called numerous times to ensure everything was on track and was assured it was. After paying the condo certification fees and appraisal fees (~$1000) plus countless time dealing with staff errors, I was informed at the very tail-end that the loan had fallen through. My loan officer at the time offered to refund the Appraisal fee and never followed through. He was subsequently laid off. It took me ANOTHER four months to get a hold of an actual person to fulfill the written promises and even then was only issued the refund for the Appraisal after hours of being put on hold, re-directed, and sending emails to find the right person. I've STILL yet to receive a copy of my appraisal despite being legally obligated to a copy per the signed documents. Honestly I don't understand how this 'business' is even allowed to exist. Any positive reviews this place receives is fake, coerced, or a supreme outlier as noted by the numerous other reviews of the actual service. This place is either full of con artists or is a pool of incompetence. In either case, save yourself the time and the headache. Look elsewhere. You were warned.

Rating for teller transactions and ATM only. Convenient location on Huntington Drive across from Tony's Pizza near San Marino High School. Free street parking in front and in private small parking lot behind. Outdoor ATM on sidewalk is not drive up.

Helia provided me, my family and friends with exceptional customer service both in person and on the phone. She and other personnel at this branch are professional and willing to help.

Tried to ask for help regarding paypal transactions but they did not offer any solutions and just tell me to talk to paypal. Went to another branch where clearly there is something this bank can do but this San Marino branch is just avoiding helping customers. It was a Latino male who just refused to help, super unprofessional and irresponsible!!!

I like this branch because of a staff named Helia there: she is very knowledgeable and helpful, and she is always pleasant and professional. Thank you Helia!

Literally the worst run business I’ve ever been to

Very rude, just tell people to figure it out.

Bad service they not willing to help