Chase Bank Irvine Center Dr, Irvine

Stephanie Luo, this branch's manager and Vice President, threatened to call the police on me after I was upset at the level of service received from her bank. I was there to close accounts because of poor service from Chase, and instead of deescalating and offering to make things right, Stephanie proceeded to throw attitude at me. She never once apologized or acknowledged my poor experience. She made up lies about me "throwing my cards at her," when I simply slid them across the desk. Once I realized even the manager at Chase was not there to help me and make things right, I decided to close ALL my accounts and withdraw my money. I had a relationship with Chase that was over a decade long and it all came to an end because of Stephanie's actions. I closed 1 business checking account, 1 business credit card, 2 personal checking accounts, 2 personal credit cards and withdrew all the money from my accounts. I will also make sure no one in my family banks with Chase and this story is spread. For this "manager" to threated to call the police for something as minor as shutting down accounts, shows how unprepared some are in leadership positions. She escalated the situation and caused me to fear for my life. If the police are called to a bank, what sort of violence could that possibly cause? Was it necessary to threated to call the police over a simple account closure? Shame on Stephanie and the entire team at this branch. I have made complaints with the BBB and Chase Corporate. Stephanie I hope you see this and understand your behavior yesterday was unacceptable and put peoples lives at risk. You should understand that you do not work at Macy's but rather a multi-billion dollar banking corporations. You were in charge of holding and securing my money. To threaten to call the police on me while still in charge of MY money for completely invalid reasons, was totally unacceptable. Do not ever threated to call the police on anyone again, unless an ACTUAL crime has been committed.

Came in to open a business account, not one person available to assist with the account as the representative is out to lunch with no time when she will return. Walked next door to bank to america to setup the account, they have multiple representatives to assist.

I opened an account at this location today and had such a great experience!!!! Although I was unable to schedule an appointment, Banker Emily fit me in on short notice. She was careful and had a generous and giving spirit all the same. I highly recommend banking at this location. Be sure to ask for Banker Emily! Thank you so so much!!!!!

I try to only review places I believe deliver excellent service to reward them. This place really deserves a scathing review. Somebody hacked my chase account and I've been locked out, and the helpful customer service hotline informed me to go to a branch and perform and in person ID verification. They told me to make an appointment/call the customer service line again after having them tell me to arrive in person. Tried to get me to schedule an appointment, I then called the customer service line in the branch and got them to verify I needed the branches help in front of them. Nth dimension of incompetence. The counter tellers were more than helpful unlike the banking associates.

Walked in to open up an account at this branch and staff were not helpful. They made it seem like it was an inconvenience. They asked asked me to set up an appointment I agreed and when I asked to set one up they once again gave me an inconvenienced face. Mind you these lady's were just standing around chatting. I politely let them know I would just visit another branch and they said. We're "short staffed" as 3 them were just talking and nobody was at the branch. So rude, never coming back here.

I was there to open up the business account. The banker lady that I forgot her name was terrible. She was barely speaking in english and I could not understand anything. She sis not have an answer for most of my questions. She confused us in the beginning by giving us an irrelevant information.

Told them to block specific recurring charges. They told me they did but they did not. A year later I find out I got charged originally and I get CHARGED AGAIN 59.99 This was even after I had my credit card # changed they charged my new card. Talk about a useless bunch of people helping out at this place. I would give it zero stars. Thank you useless Chase. Robbing me blind

I normally don’t write bad reviews and just simply avoid locations that I didn’t like but, I was so taken back by the lack of professionalism by one of your male tellers that I couldn’t keep quite. I arrived around 9:10am this morning to make a deposit. I was crunched for time and really needed to be in an out as fast as possible. I patiently waited my turn in line. As the teller is finishing up a transaction another male teller that was greeting customers steps up with a customer that had just walked in and said “ oh she just needs to make a withdraw and is one of usual customers!” He then proceeded to wait and walked “his usual customer” over to the teller to take my turn in line. Excuse me Chase Bank! I may not have a million dollars in my account but, my time is just as important as anyone else’s and for one of your tellers to take it upon themselves to decide who is more important in their bank is so unprofessional not to mention rude! Needless to say I will never set foot in this location again simply out of principal and I will be taking my money to a bank where they treat everyone equally.

Horrible experience. I didn't know it was such an inconvenience for them to take my deposit. I usually go to Chase on Walnut & Jeffrey. They are much more pleasant there and don't give me such a hassle for making a simple deposit. Chase please re-train the assistant manager Lara. Everyone else there was very friendly.

The Bank manger Brenda, is simply amazing. Very friendly staff and the personal bankers Majid, Scott and David are super knowlegble and friendly. I own 2 businesses but I always travel to go to this branch no matter where I am at. I am sure you would too, if you just meet the manager and staff.