Chase Bank N Washington Ave, Bergenfield

The drive-thru is very dangerous in both lanes! The concrete curb on all sides is just the right height and the curves to exit both lanes are just sharp enough to always shred and rip apart your car rims! There is no physical way to navigate out of the drive thru without damaging your car(without stopping, adjusting your turn, backing up, creeping forward and repeating multiple times). This is at a driving speed of 2mph or less. I have already damaged rims on my old car (leased), and new car(purchased), and i am a super careful driver who parallel parks like a pro. The way this was designed is nuts! Only a motorcycle or moped can clear the sharper than 90 degree exit angles here with less than 10 feet clearance to the second turn to exit. Dont believe me? Check out the curbs on all sides in both lanes. They are all scraped, torn, crumbling and blackened from all the hundreds of cars damaged by this stupid design. Probably looked nice and clean in the original design on paper.. but really stupid when you try to navigate it with an actual car, truck or suv. No way will a larger truck even fit here. My advice is just go inside to the walk up atm. If you feel an irrisitable urge to use the drive thru, then after your transaction, drive your vehicle slowly and safely in reverse till you are clear of this car deathtrap and avoid both drive thru lanes by driving back into the main parking lot. To the owner of this bank location: Please remove the existing drive thru, redeign it using a logical amount of space with extremely large curves so cars can escape without damaging wheels, sides and rims, turn all curbs into flattened slopes that can never touch or damage a car. Or, a super simple solution is to remove all the concrete straight ahead from the 2 lanes, so they become a perfect straight exit out to the street with no re-entrance into the parking lot on the left side. So if you are in a drive thru lane, you exit straight ahead and have plenty of space to make a left or right turn onto the main street. Pros: Great, helpful and friendly employees inside Lots of parking Free parking Nice atm inside 2 atms outside Cons: 2 poorly desiged drive thru lanes that will damage your car 90% of the time

Worst customer service ever- Manager started asking me list of docs without understanding what kind of account do I need- also the branch was empty with 0 customers but still we are waiting

Employees are very helpful. Also you need a bathroom for senior citizens. Thank you 😊.

This the 2nd time I come to this branch and the customer service is the worst I ever saw they Don't even greet you. You have to wait when one of the employees decide to help you and for the most part you have to beg for assistance sometimes I feel the profile me base on ethnicity I'm disappointed that my business is appreciated base on my race 👎

I went to cancel all my banking accounts but after a conversation with Luisa who is spectacular and professional I left chase feeling part of them again. I had a horrible experience over the phone with the last person I spoke (General Customer to Service) that made me end business with chase But Luisa made us feel appreciated again in the only bank I been since I came to America. Thank you! Hoping Chase get more people like her!

Been with Chase for 15 years, always friendly and always there for your financial needs! Never had an issue with Chase unlike other banks previous I've had issues with!

Just finished an Auto Refinance deal. Taj worked with me and I will saving thousands of dollars over the course of my loan. Thank you! I highly recommend Chase Bank, and I highly recommend the Bergenfield Branch.

The drive through atm on the right side has a really narrow turn and my car got scratched, you have to pay attention to turn right it’s a small thing but i thought I should share it since I have to pay for it to get fixed.

I have account in this bank and there customer relation management is always good. They have no queue system. Everyone can easily make check and cash deposits.

I like the people who work in the bank as they are very helpfull and chearfull people . Its all about service . I like the fact they remember my name and are very helpful in making you understand their banking scheme