PNC Bank S Washington Ave, Bergenfield

I recently had to create a trust account for my mom so she could be eligible for medicaid. I chose PNC because I have been a customer with them for ages. We worked with Luisa and she was beyond helpful. She made every step in the process so easy and quick. She was extremely knowledgeable on the process even though she mentioned she was new to PNC, you would have never know. Everyone at this branch is always very friendly and Luisa follows suit. Judy also assisted us in the process and was also very friendly and helpful. I highly recommend them to anyone who needs a good bank that actually treats you a customer should be treated.

Always great being able to rely on your bank to help you when you need it. PNC does just that and I’m happy to be able to rely on their employees when it comes to answering questions and resolving problems. Truly great customer service !

I absolutely love this PNC Branch!! Everybody there is so friendly and helpful. My favorite worker is Luisa! She is such a friendly and competent professional and she always looks so beautiful!

Terrible experience where I was given the wrong information regarding when funds would be available. When I went in to get a cashier's check cut for an important purchase, I was told that I had been given the wrong information and they were not able to complete my request. There was apparently no time or desire for them to apologize for their mistake, however there was plenty of time for them to try and upsell me into taking out a loan I did not need even after I had said that I was not interested at this time. Very bad customer experience that made no attempt to provide me with any helpful alternatives. I have been a PNC bank account holder for over 10 years and this branch's incompetence is making me seriously debate pulling all of my money out of my accounts and finding a new bank.

Best bank with the best customer service I went into the branch for a service and I ended up having such a great conversation that they gave me such a great idea for my finances that I never thought of.

Helpful staff, I love PNC because of all the great feedback and ideas for my finances.

Love this PNC branch! Everyone is always so kind, respectful, and helpful.

I am not customer of the PNC bank but my family was and I thought about change my bank account from Bank of America to PNC bank. Bank of America in Bergenfield is closed so we had no other option. But not anymore, I know around USA is short for coins. But we need quarters to wash our cloth so we visited Bergenfield PNC bank and the guy who might be the manager refused to give at least 10 dollar quarters. He only give quarters to his customers at PNC bank. Thank you so much helping Bergenfield community.

Ordered YEN so they charged my account. Went to pick it up and no one can find the yen. Apparently they sent it back, but did not tell me. Now I have to wait for the company that sent the Yen to confirm they received it back before PNC can order again. Bottom line. Poor communication and customer service from this bank. Still waiting for the branch VP to call me back. I still have no YEN and my account was charged $400 USD.

Highly recommend Sudhir and Maria, Ive had great experiences with them