Chase Bank Capitol Way, Olympia

I've been with chase for 8 years now, personally and for my business. They've always taken great care of me. Brooke is the best business banker I've ever dealt with. When I was at BOA for a couple businesses I always felt they were very pushy and wanted to do things best for them. Brooke will only offer what is best for me and my businesses. If every bank had someone like her they would be much better off with client retention and relationships. This chase is Great. Always quick service and friendly.

In all my 45 years of aduldhood, I have nerver seen a bank like this one so poorly managed and understaffed. I wanted to send a dometic wire transfer and the teller told me that I had to make an appointment because no one was there who could process a wire transfer. When I asked her to give me an appoitment, she said that I had to call their phone number to make an appointment. Later when I called the number she had given me, it turn out to be a national number. When I called, they asked me what city and State I was in and which branch I wanted to go to to do a wire transfer. After putting me on hold, she came back and said that I must do it online at their website..... Long story short, it took me 5 days before I finally managed to send the wire transfer and I had to do it by going to the bank again.

Whoa, whoa, whoa... What's with all the hate? Every time I walk in here, I am greeted with awesome customer service. We have to set reasonable expectations. One person that really stands out is David Heerlyn. He goes the extra mile to make sure all my needs are met. Even when times were rough financially, David has always treated me with the utmost respect and dignity. I feel that David SINCERELY cares for my best interest both personally and financially. Thanks Dave!

Female banker kept telling me how I could have improved to make it easier for her to do her job. Their was no one in the place, kinda felt rude. Just take my money, do your job and stop complaining, its called work for a reason

Hands down the best branch around! Jeff Rowell went above and beyond to help me through a very stressful situation and didnt stop helping me until it got solved! He cares about his clients and the reputation of his bank. Thank you Jeff for all your hard work and consistent follow up during this process. God bless you and your family.

Went in there mid morning on a weekday with everything I needed to open a new business account, and was told rather abruptly by the teller that they "only have one banker and he's not here, have a seat and I'll try to find someone who can look at his calendar for you". lmao are you serious..? Drove 5 mins to Wells Fargo, fantastic experience, in and out in an hour.

All employees have been very polite and helpful with me, and the service is always pretty quick. I've been with chase for 6 almost 7 years and it's not too bad, I just hate the fact I have to support big banks, but for a bank the service overall has been great!

I was misgendered multiple times and then told I would be charged a fee for not having a bank account to cash a check written by a customer of theirs. My grandmother. They wanted to cut into christmas money my grandmother sent me. This is the banking system we bailed out. This is what banks are doing for us.