Chase Bank Mission Gorge Rd, San Diego

Best customer service ever received from all the staff including bankers and tellers. They were extremely helpful and kept me updated with the situation they made my experience with Chase as always more than what I expected. Niki and Mai were very helpful, kind and knowledgeable they worked as team and got the issue resolved as fast as they could. If I were to recommend a chase bank I would definitely go with them!

So I had finally decided that I would change banks over to Chase. What a bad decision that was. They hold every single check I deposit, even if it's under $100 for days. Every single one. They constantly lock down my checking account so I have to call in almost every time I use my debit card to get them to unfreeze my money. This is quite embarrassing when I'm in line at a store or at dinner trying to pay and all of a sudden my card declines. Then it takes 30 min to get through to someone who is in India or Pakastan and finally I verify myself again. Then after all that they transfer me to another person, in another department for them to unlock my debit card. In fact, as of this moment, my account is still frozen due to them wanting me to go in, again and prove my identity. Which by the way I have done twice, in person at the local branch already. Now I'm wishing I never changed banks. In fact, I may just switch back. What a horrible experience. Especially for a new customer.

Place is right next to me but for some reason I dislike going there if that would be the only branch in SD I'd switch the bank. Every time I go there there's only one bank teller and if you'd want to open an account they don't have enough ppl or they are to busy to help you out ....this place has a bad vibe if you'd ask me ...go to mission valley location if you'd like to experience top notch customer service !

I have been trying to call the branch bank on Mission Gorge rd for at least 30 minutes for some assistance. They do not answer their phone and I keep getting referred to on line banking. When I need service I need to talk to the branch office which I have 6 accounts with.

I give it a 4 star they are pretty good not bad is like all these branches always busy and willing to help if they don’t answer the phone it is best to go in 😬 go on the website and see what time they are open is faster that way remember to wear your mask 😷

This is a very nice branch when you go there often they get to know you and you can be comfortable doing your business with them. Enjoy they make your day.

Horrible costumer service. Super lazy ladies. Was asking to stop wrong payment with WesternUnion the said that I should go to food Supermarket and talk to them rather help me to with call.

Very nice staff and it is great to actually be able to talk to people instead of online help.

Charged me fee for cashing checks even when I mentioned that I'm a bank customer

Very helpful and really kind people