Chase Bank E Boardwalk Dr, Fort Collins

Unbelievable that there is no restroom facilities for customers at your Boardwalk Dr branch in Ft Collins, CO Time to change banks for one that takes their customer’s well-being over their greed for their clients money. Unconscionable. Who has time to search for toilet and then come back to do banking biz. Bye for another toilet….and for another bank. Permanently.

They closedy account out of no where. When I called for an explanation I was told they don't have to give me one. I found it to be disrespectful. Maybe if they gave me an explanation I would have felt better about the whole thing but apparently bare minimum is too much.

I'm not one for big banks, but Chase has done an excellent job of serving our business needs along with making the transition of some of our accounts easy as possible. They have the best credit cards too..... Something I never knew about till looking at opening up an account for easier international and national business needs. Adam is great, along with Jason. Both gentlemen will be able to get you on your way.

This Chase bank has time and time again won my respect and appreciation and helped me. I had a car accident a couple years ago in this lot and bank employees noticed and asked if I was okay once I walked inside. They've reversed charges for cash advances that other companies didn't tell me about. They offer electronic check deposit, microchip debit cards, and automatic bill pay. Never had a problem with an ATM. Specifically, this branch %100 of everything you need and more without piling on tons of fees. I also have a credit card open here. Highly recommend this bank.

Do yourself a favorite and avoid this bank. Dealing with the bank was a nightmare. We signed up for 2 accounts, a personal and a business account. For each account we had to answer a battery of question. Each account took an exhausting 3 hours to open. Then for no reason that made sense, we received a notice that our business account was being close and the money in it withheld. We immediately called Adam the person at the bank we had dealt with. He assured us it was a mistake and he could fix it if we provided more info. We spent more hours providing records to no avail. They suddenly closed the account. we were able to get the moneys out of that account into another before it was "trapped" in the close account. That is not end of it. We then received a notice that we owed Chase several thousands of dollars that was "refunded" by mistake. Not true. Again Adam told us he would take care of it but was total ineffectual. In the mean time we are receiving calls treating to sue us for the money if we did not writh chase a check. Finally we went over Adam's head to the bank manage and got things straitens out. Post script: We went to First Bank and opened 2 accounts in less than 30 minutes. They have been wonderful. Until then I thought a bank was a bank. I do not think that now.

I took my 15-year-old son to this location to open a high school checking account, and we worked with Ken Buss. He was really great--he was patient, informative, and had a great sense of humor. He made the experience memorable, and I was thankful for such a positive experience for my son's first introduction to banking.

Do not bank here!! They are a joke, the customer service is terrible. They will charge your account all these hidden fees. If you let your account go negative they will just send you to collections without even a notification or anything that they are sending you to collections. I called to get my account caught back up and come to find out they had closed my account and sent me to collections. Any other bank I have used they send you a notice that they are getting ready to send you to collections, but not chase they just do it. Not to mention I ordered checks and it took a month and a half to get them because the guy I first talked to forgot to order them. Just nothing but problems with this bank and it is such a headache it is ridiculous!! I will never use chase again.

Ken and Julie, change the big bank attitude. Ken is very knowledgeable and helpful, he is super friendly and explains everything . if there is ever a mix up or problem he takes care of it and goes beyond the typical big bank expectations. Julie is helpful and professional. She always greets you with a smile and values your time.

Transphobic, misgendered while looking at my identification, refused to honor/cash a check written by a local business that is their customer without charging a fee. So they apparently don't back their own checks...

This bank is a scam. They are thieves and crooks. They screwed us several times in the week we had an account and sent back employees check than charged us 600 dollars. The management was rude and the bank is a joke.