Canvas Credit Union Boardwalk Branch Whalers Way, Fort Collins

Very nice staff, but seem to be lacking experience. I went in to resolve issues I was having since my previous credit union merged with Canvas and my debit card was reclaimed but I never received a new one. This was extremely frustrating as I was planning on traveling and NEED access to my bank account. The staff at this branch assisted me in getting a new one and said everything was good to go, the process is "that easy". The gentleman assisting me using the computer seemed pretty unconfident in the process but other staff members were very reassuring and made me feel comfortable. It turns out the pin I set at the branch did NOT get set to my debit card so I now have a worthless piece of plastic and no way of accessing my money except through credit. The only way of resolving this is to "simply check in with your local branch and get it fixed". Unfortunately, it seems this merge will force me to find another bank since not being able to have control over my cards WITHOUT having to have immediate access to a branch is unacceptable. Again, the staff was extremely polite here, but Canvas really messed up their merge process and lack adequate control over your cards

Worst car loan place. I would never use them again. Ever time I call I get a different answer from a service person. They only give you one skip a year and have nothing in place if you are having trouble paying past this during COVID.

The very best credit union. Mason went above and beyond taking care of my most stressful day. I needed to transfer funds from a personal account to my Canvas Credit Union business account I needed to make a transfer within a time frame. Mason kept me calm and handled the whole situation like professional. I will always be grateful to him. I will always be loyal to Canvas Credit Union. Go into Canvas Credit Union on Boardwalk in Fort Collins and tell Mason he's awesome

I went there to deposit my check this morning, the person who helped was very unprofessional. She told me to wait a minute then never showed up or communicated with me. 5 Mins later, another person told me do this and that which I already completed, and I just needed someone to tell me its ok to send my stuffs to them. This person started blaming me because I didn’t fill down the forms or bla bla and I told her I did! I have done this 100 times. I’m very unhappy with the way these people handle this situation, no sorry just blaming their client. Very unprofessional. I’m wondering how they get trained!?

Always nice people that work here, but if you need to use the drive through, plan for a 30 minute visit. The drive through and even inside services, take SO LONG every single time I go. Perhaps it’s just a staff shortage.

*Updated* Original: I needed a loan for an older truck and they drug it on for 6 days past when they told me I would hear something. I called each day and spoke to someone rude each time. I was nice and cordial for each call even though this was super irritating as I'm trying to do repairs to my house and need a truck. I also was just approved for almost a 300k house loan at another bank and just was approved for a $5000 credit line at home depot. I have a $300 charge off from almost 5 years ago on my credit and that's my reason for denial. This would NEVER have happened at PSCU. I will be moving to a different credit union ASAP. Update: They called, offered to give the loan. I took the loan and was able to do my repairs on my home. I appreciate the fix as this came down to the wire. Still really too close of a call in my opinion. Hopefully my next interaction and need will be handled better.

I visited the ATM and tried to withdraw $300 yesterday. I was charged for the $300 withdraw and the ATM didn't spit any money out! I called immediately and couldn't reach anyone. I sent a chat and an email as well. No response. I called again this morning and reached a lady named Gloria who was very short and rude with me. Told me to call back tomorrow and maybe someone would be able to help me. Maybe?! You just took my $300!! I want my money back!!! This is unacceptable. I'll be canceling my accounts with you guys and taking my business elsewhere AFTER I get my $300 back.

This bank is worthless. We are a small business and Everytime we come in with a check and try to get them to put it in our account they give is a hard time about it. When we open our account they told us it would only be for the first year it has been 3 years now

I had a loan through a related credit union from 2012-2016; I was able to make payments at this branch before it was Canvas. I've been shopping for a signature loan and I appreciated the amazing service from back in the day. Mallory C helped me out - initially letting me know the process for a Signature Loan (personal loan). I brought back a co-signer who is very kind but for sure has a lot of stories. Mallory was attentive, efficient and super friendly through the whole process (and dad jokes). I want to give Mallory a shout out for being incredibly professional, bubbly, friendly and knowledgeable. I could tell she noted some customers who needed help while we were working - I think this is the measure of a great employee. She was attentive to our needs as a client but also was monitoring what was going on at the branch. I really appreciate working with Mallory and I genuinely hope she gets some kudos from this post. I want to involve Canvas in my life and Canvas; amazing employees sure are bringing me in as a client. thank you all!

I've been banking here at PSCU at the branch off of Boardwalk for about 4 years. I've never had any problems, the tellers are always super friendly and everything has gone very smoothly. Their website is pretty nice for bill paying online too. I love that you can use any credit union ATM without a fee nationwide which has been very useful when travelling.