Chase Bank NY, Valley Cottage

I waited 20 mins in the drive thru for service since the lobby isn't open do to covid. When it was my turn the guy at the window told me they were closed for the day. They were open when I was inline. I told him he still had 4 cars in back of me that were unaware the bank drive thru was now closed. I told him he was wrong to reject customers who were waiting! He told me I could park my car and come around and do my transaction with a debit card. I thought the point of a drive thru is for convenience. Also keeping people out of the lobby, or out of contact due to covid. Other drive-thrus would have accommodated the people on the line before closing for the day. They should have informed people on the line about their closing than have them wait for no reason and be rejected for service. By reading the online reviews this location isn't doing very well. I believe they are in big need corporate intervention and retraining ASAP!!!!

Opened both personal (CPC) account and business account. Have been very happy with service thus far.

Terrible customer service. The manager was particularly rude and unhelpful.