Rockland Hyundai NY, West Nyack

To Patricia Scott and Javier on behalf of my entire Soto’s Family we thank you guys so much for your Assistance in helping my son to get his first vehicle. From the beginning to the end everything went better than we expected Great team of workers thanks a million

We went on a Sunday to look at a used car that was listed on their website. It was not available any longer, so we looked at 2 comparable cars. We were treated very dismissively, and the sales man almost seemed annoyed. They were more interested in the bigger commission of selling a new car, and they were not willing to negotiate, even a little, on our trade in, or the used car we were interested in. We were "pushed" to lease a new car for our teenage son, which I am not ready or willing to do for an inexperienced driver. Once the salesman figured that out, he pretty much said..."think about it" and walked away!! Waste of time...I'll take my business to Honda of Nanuet, where I have always been treated with respect and understanding

Had a great experience here! Humberto and Fausto were extremely helpful and patient in finding me a car that fit what I needed at an amazing price. They were very friendly and super professional. I would definitely recommend this dealership!

We were greeted by Jeff at Hyundai. The experience was great, good energy and lively atmospher. I walked out with a car that same day. They washed and filled my cars gas tank, great experience. Would recommend others to this dealership. Thanks Jeff !

I am shocked to see any positive reviews on this site for Hyundai of West Nyack. If you want truthful reviews just go on Yelp. Every review of this dealership is beyond horrific. My experience today was bringing in my car to be serviced for an oil change. I asked him to check my tires to see if there was a problem with them. They promise a free service if car is not completed within an hour for an oil change. I called after an hour and they told me I was not eligible for the free oil change because they had to plug my tire due to a nail that was impaled in the tire. I became upset because I did not ask them to fix the tire merely to check the tire and I received no call to let me know what was wrong so they had no permission to service the tire. I found out they charge double what I would pay for to have that service done to my tire. I did not deal with Chris this time, which was a horrible experience in itself but with the other gentleman next to Chris. He got on the phone and started yelling at me and told me to come pick up my car. I can't help but feel that if the people in the service department did their jobs and dealt with their customers honestly, they would have many positive reviews. The head of the service department is not the nicest person either. BTW Hyundai West Nyack, if you only service free oil changes to customers who wait for their cars, you need To make that clear on your website. IT DID NOT STATE THAT ON YOUR WEBSITE. I ALSO NOTICED YOU TOOK IT DOWN AFTER TODAY. I deal with two other car dealerships locally, Nissan in Blauvelt on rt 303 and Honda in West Nyack . They service our car and we NEVER EVER get into disagreements or have to deal with service people who yell at us and disrespects us. As a matter of fact I never have to question them because they honor what they say and do what they are suppose to do. If anything they go above and beyond to make their customers happy. The only reason we come to you is because we have a warranty and we have a hyundai. I have never had to argue with anyone for the services done to our cars! In response to your response of the services provided to my car, it is not the dealerships job to take the initiative to service anything on my car without permission or without giving me a price for the service. The dealerships I deal with in respect to my other 3 vehicles always call first and I expected that level of proffesionalism from your dealership. This is not the first time Hyundai provided poor service. The last review I wrote in regard to your dealership I erased because the manager said that bad reviews affect the business and it's employees. I though I would give you a second chance and you know what? you blew it! Excellent service is not what West Nyack dealership provides! Just look at YELP! Just read your response as of 4 weeks ago. Whatever is on your website as for the deal on the oil change was added on after our service. I read the ad on your site thoroughly as did my family after our initial conversation and it said nothing about staying on site during oil change or that the offer is not valid if someone asks you to look at their tires(not service them without a call) In my response above I said you took down your ad that day after out last encounter and I believe you changed your wording to clarify the conditions of your offer, but let's be clear that was not the case with your previous ad. Another notch against you for deception, Don't try to make a fool out of me. I got your number already. Next time I will be calling the main offices for Hyundai!

Excellent customer service. Ask for Roger Garcia. Total pro. Friendly, respectful, courteous, and prompt. Didn't waste time and helped the whole process flow as seamlessly as possible.

The salesman Rob, was probably the most helpful person I've met in what could have easily been a stressful situation. My car was totaled and I needed a new one asap. He saw me and we got to work -fast! The first time I was there, I spent an entire day there but Rob got me in and out , and even went above and beyond and drove me to my rental car location and back ! That's customer service

Our local dealer let us down, so I searched the Internet and found the car I wanted at Rockland Hyundai! Requested an internet price and Trish called me back so fast it made my head spin! To make a long story short, I got the right price for the car I wanted and between Trish, Fautsto and Xavier the deal went down smooth! For the best price, go tho Rockland Hyundai!

Do not buy a car here, Worst car dealership experience.... Test drove a car and went back to pick it up after signing paperwork and someone on their sales team had joy rode it after and damaged the clutch and transmission. They had the car for 28 days and had no idea what was happening or kept me updated. Also wasn't willing to cover my first months payment when they had the car the entire month. I had to call them to remind them for updates. My registration fee was $200 and its been two months and i still haven't received that either.. I would never recommend a person to buy a car from this place.

Humberto is an extremely knowledgeable and helpful salesman . He told me how it was and what I could afford, not just what I wanted to hear. I came in the dealership skeptical, we all heard stories of the sleazy salesman, but came out pleasantly surprised and with a brand new beautiful car that I can afford. Thanks Humberto and Fausto for all the help!