Chase Bank Jadwin Ave, Richland

Refinanced here with Neil this fall - He was super helpful and easy to work with. Made the whole refinance process painless!

Had issues with their Property Loan Officer (Neil Asmund). I made a formal complaint about him to their Chase Twitter Support account and switched lenders. I thought that was the end of it. Low and behold I later hear from my realtor that the buyer of my house is having issues with his loan officer...the loan officer is refusing to communicate with my realtors. Guess who the loan officer is for my buyer? Neil Asmund. His supervisor (Jen Cheung) must be out on vacation because she won't return our phone calls or emails. I have no other recourse but to start kicking up dust about it... him refusing to communicate with my realtors is childish, petty, unprofessional and is costing everyone time and money (my seller will have to extend their property buy as well as my buyer and I will also have to extend all our contracts to close later). I hope someone in management reads this and reaches out to contact me to resolve this ASAP.

The worst customer service skills I have ever came across A chase bank location. It took me 20 minutes of sitting in the drive-through to find out that they couldn't even find a bank account for me to pay my rent at after giving them several different names to look under, so I have to drive all the way across town to a new location!! really inconvenient and the lady was not very helpful

Account got hacked and they’re not doing anything about it, most likely the worst customer service I’ve ever experienced. 10/10 DO NOT recommend.

This use to be a good bank. I have always been able to go into my parents safe deposit box. Went in yesterday and was told I was just a deputy??? My 84 year old mother was no able to go into the bank with me. Very ridiculous!!

They are always friendly and greet you at the door even when they are with other clients. I love they always remember who I am and have a very personal approach.

This bank allowed a scammer to charge me 175.00 and did nothing to help me. I am still fighting the charge. Worst bank in my opinion.

I have had... Not great experiences here... But I've also had really good experiences here.

Great bank location helped me refinance my car loan at a very low rate combined all my accounts to chase helped me streamline my banking needs

Not willing to assist and making you feel uncomfortable.