Chase Bank South Rd, Poughkeepsie

Our aunt passed away and my husband was trying to handle business and close her account as instructed by our aunt. It has not been easy 3 weeks later and have not gotten anywhere with the process. I know businesses are short staff and all but wow, this is unacceptable. We have been members off this bank for over 15years

Updated 12/24/2020. I visited this location today and found most staffs were changed. Everyone were so friendly and greeted customers in smile. I came to the location to wire money. The product manager Sunhair was very nice and knowledgeable. She helped me through the process and offered extra benefit for my account. I did appreciate that. Thank you again Sunhair! Merry Christmas! I am a small business owner in the same plaza. The tellers gave me hard time every time my wife and I went there depositing money. The eye contact looks like we were not a customer but a prisoner. I wish I could move to other banks. The conclusion I can make is this bank doesn't welcome small business. The teller doesn't want to do daily deposit for small business.

The website and hours on the door say the branch is open until 2pm and you go there and there's a sign that says it's closed. Change the hours on the website so people don't waste their time going there before the branch shuts.

I make over 5,000 in deposits from the two Boost mobile stores I manage twice a week and every time I go I have the gentlemen count the money for me so I can double check with all the 10s and 5s I get. Scott happen to be on his phone pacing back and forth when I entered the branch. I go to make my deposit and he’s behind the counter making fun of my position as a manager at Boost mobile and telling me I hold up the line to much. I come twice a week. Because of Scott I won’t be coming here anymore. Thank you Scott executive branch manager.

Great Chase branch. This is my location that I prefer to use above others in the area. Clerks here are excellent.

Horrible to there customers especially now would not help me at all.kept giving me the run around, I left the bank that day

Great bank friendly people, and the best ATM machine !