Bank of America (with Drive-thru ATM) Raymond Ave, Poughkeepsie

Mike Lyons really spent time to make sure I was prepared for the Homebuying process. Even when he could not step in and assist (due to personal circumstances) he made sure to refer me to someone who could keep the ball rolling and who was very knowledgeable about the process. Both Bank of America representatives educated me, responded quickly not only to my inquiries but to my agent and attorney, and they both made sure I was on the path for closing. These representatives left me with a good taste as to how Bank of American helps their clients. I recommend this bank for new homeowners!!

I enjoy each of my visits to this bank. Their customer service is outstanding, and my transactions are always quick and expedited. I would recommend this bank to everyone!

HORRIBLE. Just terrible. Nobody ever answers the phone, and this branch is often inexplicably closed, even when their website (and Google Maps) says they're open.

Absolutely terrible services, the benefits I saw when signing up don’t outweigh the negatives so I will be leaving this bank asap. Applied for a small loan with very good credit was denied, I went to a bank I had never set foot in and they approved me for a much larger loan instantly. Also went to have a paper notarized, they gave me run around and difficulties so again I went to another bank that notarized immediately with no trouble! Have also witnessed appalling racist behavior although I know that is branch specific, still should not be tolerated in a professional company

Worst service ever. I was made to drive from New Paltz to Poughkeepsie because lobby services are limited due to Covid. Understand that. When I arrived for a simple notary signature that would have taken 5 minutes or less they refused to help me until 1200. That would be a 50 minute wait. When I protested i was told I had to wait for after she took a customer who had an appointment. They weren’t here yet and in the time it took them to argue with me about doing it they could have finished it. Ive been waiting 10 minutes for this appointment she had to do first to show. They still aren’t here and i could have been helped and on my way already. They want patience due to Covid but give none. POOR SERVICE FOR SURE.

While at the Bank of America in Poughkeepsie I felt that I was being treated with the most of respect even though I was a student. However, when I checked the progress on the card that I applied for, there was not even a trace of its existence. While the lady that was helping me was "working on my application" apparently she was terminating the request because when I was a student and was going to have help funding my credit from my parents while at college. I am so unsatisfied I cannot even think of the words to put it into to stay professional.

Absolutely the worst bank ever. They don't care about their costumers at all.

The worst bank I have ever seen. They just thieves. They steal customers money by different ways

Courteous service. Had to wait in line but not very long. Requests completed quickly. No issues at all.

Best banking center! Fast and clean, everyone is super friendly and helpful...