Chase Bank S El Camino Real, Millbrae

They don’t allow you to use their bathroom and claim it’s corporate policy to protect their employees who aren’t wearing a mask.

I called this branch about 6 times to make an appointment. And no one ever answers the phone. I 'm not sure why but its hard to make an appointment. I guess I'll go to another branch.

I came here to complete a name change on my credit cards. However, the staff took an hour doing nothing. I was later mailed the cards that are not updated with the new name. And I inquired about the credit card bonus. The staff was supposed to check if I can qualify for the bonus before pulling my credit. Well he did the opposite way anyway. Overall incompetent staff.

Its a good place to take out money or make an account to save your money💰

Refused restroom for me as customer. Sold my stock after. Changing my bank in the next week. Not considering them for 2.5 million mortgage. Terrible and SAD!

When I went in today needed to have something notarized. She did not want to help me. Very disappointed. I had to go to Daly city branch and Daniel Brickley was very nice to help me. It only took him 5 minutes. Thank you Daniel! This Millbrae branch has the worst customer service. I will move my savings elsewhere.

Normally I don’t have a problem when coming here, but the last time I was here was to open a savings account and I kept getting asked if I am an American citizen or have my green card on me. I am an American, born and raised, and had my American passport, birth certificate, social security and i.d. right in front of the guys face. I have an accent: an American accent. I also was asked numerous times how long I’ve been in the country. Obviously all my life. I am an American! I’ve handled these situations one too many times in my life, but on this day, I almost cried as I walked out the door. I was de-Americanized. This broke me.

This is the racist bank in America I went to open a business account with them today, they refused because i don't have a green card / (still waiting for my green card) I had all the papers required My passport was expired and I couldn't renew it. It was very bad visit

Hansa helped me by notarizing a number of documents. She was very careful and friendly. This is a great service offered by this bank.

First bank don't take coins... and some memorial coins were stolen due to my lack of awareness near the entrance when I was speaking with the teller. Bad experience with this branch.