Chase Bank King St, St. Augustine

This location use to be one of the best ones and I had very good experiences with a couple ladies at here. However I think they both got promoted and left this location. The experience I had today was the worst ever.... I waited in line for long time and being told they could not do a wire transfer because they are all new and had no experience with that whatsoever. What a joke. If you are not ready to open why would you open? I guess the team that day was 'specialized' in helping people getting change and taking deposit. So sad. I guess I have to switch to a local bank which I should have done years ago. So bad

Worst bank in St Augustine, worst customer service go to vystar

I was tickled pink when I learned a Chase Branch was opening in St. Augustine. I have been a customer for a while and the service I have found over the years to be excellent. And this does not vary from all across the country when I pop into a Chase. But the group in St Augustine is superb...individually and as a whole. First off there is free parking, a drive up ATM, and if you enter smiling faces. They are dog friendly as well so we often just walk over in the morning. I know they offer services both to personnel and commercial accounts.

Convenient location and excellent customer service. A banker came out this afternoon to help me and another customer navigate out of the parking lot, as traffic was extra crazy today with Flagler College move-in day. She also let me know about the drive-through ATM for the future, which is a little easier to get out of.

FYI if you need to open a new bank account avoid Chase Bank like it's the Covid19. Absolutely the worst customer service i have ever had to deal with. I normally do not do this but I figured if this saves someone the trouble I had it's worth it.

The employees are so professional and knowledgeable about banking as well as life experiences. Their hospitality is truly a blessing to all who enters this financial environment.

I don’t get why you make people jump through hoops to get access to their own funds, This is why credit unions are the way to go. So sad.

They gave me the run-around, but eventually I got what I wanted.

Great staff! Very responsive and helpful

Ample parking and patient bank tellers.