Chase Bank Som Center Rd, Solon

The big guy in the front acted as if he didn’t see us come in. Just based off that alone made us feel like we should be there. Then they told us we couldn’t open an account until an hour later when not one customer was in the bank.

Good experience on a busy afternoon. From the moment I walked in the door, everyone was kind and welcoming. The banker was efficient and courteous. The mask and distancing policy was in effect.

I called in to this branch to make an appointment for a business credit card and the gentleman that answered the phone just abruptly hung up. He said he can't do any appointment until next week I asked had there hours changed due to covid he gave the hours and abruptly hung up. This is unprofessional he could have said thanks for calling is there anything else you need assistance.

I came in with a very frustrating situation that I felt nobody could help me with, but I was overwhelmed by the support and validation I received from the personal banker that I dealt with. She resolved my problem, and also vowed to investigate how what I experienced could be avoided in the future. Krystin, you're an asset to Chase, and I think you rock. Thank you.

This branch had customers without masks talking in the lobby. Chase staff said it was fine.