Chase Bank Forsyth Blvd, St. Louis

Took off work for a scheduled appointment to create a new account with this bank, walked in early and they told me that they canceled my appointment and tried to contact me but had no contact information for me, so could not contact me. Definitely gave them my information when I scheduled the appointment, And I know they have it because they sent me multiple updates via email. Honestly just aggravated that they couldn’t “find” my information to give me a heads up.

Called this location a couple of months ago go see if I could cash a large Chase Bank check. Spoke to the Brach Manager, I believe, and she told me I absolutely could, just bring it to any Chase branch. I went to their branch and told the teller what the manager told me. The teller went ahead and tried to cash it and a second later told me that the check couldn’t be chased. I was very confused because I had just talked to the brach manager 30 minutes before showing up. The check was a reimbursement from my mortgage company so it was definitely legit. I asked her why couldn’t it be cashed. She just said that it couldn’t and would not give me further explanation. As I was trying to understand, her attitude was very dismissive. Stunned, I said ok and as I was walking away, the manager was coming out of her office. I stopped her, told her I had just called and explained what just happened. She told me that sometimes the system prevents them from cashing their own checks…which was a bit baffling to me. She didn’t say I’ll handle it, let me see what the issue may be. Nothing. She told me it would be better to cash it at my bank. Sad part is I was really contemplating opening a Chase account, but definitely won’t now. I went to my local credit union and deposited the check. Even though there was a pretty long hold, I’ll stick with them.

Waste of time and horrible experience. Bankers are not much helpful. Go to another branch. First they opened the account then I went to branch again to correct the details not entered correctly then I went outside branch closing my account. Such a waste of time. Banker I was working with doesnt response back at all. Keep hearing she will call back but I have never received a call from her.

Was temporarily closed when I went.