U.S. Bank Branch N Hanley Rd, Clayton

USBank representative Chelsea Holt Bates was extremely helpful to me in a very distressing situation. She was also very courteous and professional.

There was a mistake made by the city regarding our property taxes back in April 2021. The city corrected the mistake, but since we have our mortgage with US Bank, they have to reconcile the issue as well. They never did. We've been over paying our mortgage premium since May 2021 and it is now Sept 2021. They simply say they will fix it by a specific date and never do. My husband is literally sitting in the Clayton US Bank right now begging them to fix it. He's been sitting there for 3 hours. Each time he goes in to make progress every couple of weeks, he sits there for hours while they sit on the phone and give him every excuse they can as to why they haven't fixed it yet. Not only has no one helped us with this, but no one has and probably will never compensate us for the time and effort that we've lost trying to get this resolved. I understand the poor representatives can only do so much within their power, but this is excessive. I do not recommend using US Bank for your mortgage loan or any other service they provide. This is one of the many reasons we don't bank with US Bank anymore. Now we feel trapped and taken advantage of :(

The coin counter NEVER works!!! Despite the manager saying the tech will be here in the morning to fix it....it is ALWAYS BROKEN!!!! I'm done. I'm going to find another bank with the same amenities. This change is my child's monthly toy buying change. He has been wanting to cash in from him saving for a year, for 2 weeks now....but its been broken 6 times I have came....and 6 times different people say there will be someone to fix it in the morning. Stop lying to my child. He can start a ban else where.

I wrote a check for another US Bank customer for $200 that the ATM read as $2000. The other person called the bank to tell them about the error, and the bank said that the ATM would catch it and it wouldn't go through. The transaction ended up going through for $2000, leaving me in the negative and I ended up with several overdraft fees. This was on 3/29/19. I called customer service several times, as did this other person, over the next several weeks. We were both given different information about when and how my money would be returned. No one could tell us why the error had not been fixed. I finally went into a branch, where, after what seemed to be much arguing among bankers/their managers about the "risk" of this situation (despite both of us having called the bank about this error AND the bank having a picture of my check that clearly said $200), they agreed waive my overdraft fees and give me my money back provisionally until they could transfer my money from the other person's account. After 10 days, they took their provisional money back WITHOUT transferring my money. As of today (4/24 - almost a month later) I still don't have my money from the other person's account. At this point, I am just going to have the other person write me a check for the difference for as much hassle and headache as this has been, and then I will be taking my business elsewhere. I realize that mistakes happen and while the people I have spoken with have been polite, it does not make up for the amount of time that has passed with my money still not being returned. This is highly unprofessional, and I would not recommend US Bank to anyone after this experience.

UPDATE: Thank you Shearon for taking the time to investigate and resolve deposit matter with persistence, diligence, and excellence. I sincerely appreciate the communication and extra effort.

Adrian Kovacs was immensely helpful and polite. I had trouble dealing with rude or unhelpful US Bank staff at two other branches, but everything was a breeze with Adrian, can't reccomend him enough.

This bank is awful. They will steal you money like it's nobody's business! They lost or stole a whole check. When I confronted them, it took them 30 minutes to figure out what went wrong. Glad I kept my records straight because they are so backwards. I left the next day. Went down the street to UMB. No problems there. They take care of my money! They don't steal my money! I don't have to go to them and say "HEY! PUT THAT BACK!" This is a terrible, terrible, organization and they need to be shut down!

I live in south St. Louis, but use this branch because of its central location and foreign currency desk. The currency desk seems to always be staffed -- sometimes with two different tellers, so there is hardly ever a wait. Sufficient parking, with easy and quick entrance and exit. It seems, too, that the staff here is friendly and glad to have your business, quick with a smile and hello.

I have been with US Bank for over 20 years. They have always been helpful and honest. They went out of their way to help when I had a charges against my account from locations from other states in which I was obviously not.

Deposited CASH into atm. Somehow money got lost. So im out $800 CASH. craziest thing ever ..cant make this up ..im pretty sure its cameras on the machine . No one has tried to help me get my money back. 2/25/2019