Chase Bank N Clybourn Ave, Chicago

Communication, competence and professionalism are heavily lacking. I had an appointment setup with Julie, for which she didn't even know about. This shows that the employees are either not competent or professional enough to know to do something as simple check their appointments and/or calendars. The appointment was to replace a missing ATM card. Julie, not thinking, said to just call the number on the back of the card. The card IS THE VERY THING THAT WAS MISSING, which is why I was there in the first place. This standard knee-jerk reaction shows a heavy lack of competency. The fact that she works with "Private Clients" is even more worrisome. It's events like these that make customers take their banking elsewhere.

Stopped by to use the ATM and it is convenient since they do have a drive thru and i was the only one there at this visit. I was able to do my transaction fast and I was out.

We opened our checking and savings account here with a gentleman named Phillip. He was so nice and professional and asked us about our needs. I had a previous chase account years ago and my last name was incorrect! He told me to bring in the marriage certificate and they could change it. Went there today, 01/06/2021 and dealt with Michelle who was so nice and friendly! Everything was squared away.....we then went to get out IL plates and the SOS said they needed a copy of the title in order to do that! I called Michelle back, she did a three way call with someone from the auto finance department. At first the guy didn’t understand what we were asking for, and then Michelle asked to speak to a manager. The manager came on the phone and basically completed the transaction, which it what we needed and Michelle had him fax her the title to the vehicle, so we could beget the license plate. Michelle then called us to tell us that she had received the title and printed it out and told us we could come pick it up! I thanked her and drove right there. She asked that we call her upon arrival, which is what we did, and she brought the copy of the title out to our car!!!!! Phillip and Michelle went above and beyond to help us, and we will always bank with Chase, due to these two individuals!!!!!!! AMAZING customer service from both of them! We thank you, both!

I was there last week to cash a check drawn on a Chase acct, but I am not a client. The staff was incredibly polite, kind, and helpful, and the manager did a great job to personally help me with this transaction. This particular branch is filled with great employees that are helpful and cheerful. Will go there again!

Dog friendly with treats for your pet. My dog loves banking here and so do we. They have Saturday hours, 4 ATMs and there is usually street parking on Clybourn or just south on Shakespeare. They also have a drive through!

If there were less stars than 1, I’d definitely rates this branch a negative. Manager often improperly handles situations, attitude is a disgrace, customer service is clearly not important/ valued here. Go somewhere else , don’t waste your time. Literally and seriously.

Rushed here from work. Arrived 35 minutes before close. Asked if it was too late to open an account. Was told no, that there was just a few minutes wait. I paid for parking. 10 minutes later I was told it was in fact too late to open an account. I won't be coming back here.

What the hell! 40 minutes for just a direct deposit form?! You're joking right. May I suggest that no one goes here for any kind of reason.

Fast, friendly service. This convenient location has been around forever.