Chase Bank Main St, Windsor

Avoid this bank at all costs. I wrote a check to a client of theirs for a large project that he was doing at my home. Despite it clearing my account, Chase Bank refused to issue their own client his funds. Initially they blamed it on my bank. But the reality was which they confessed to later, that it is their own policy and not my banks that caused the issue. They put holds on large amounts. A banker named Lisi called me, I verified that yes I had in fact written a check. I verified the amount and that it cleared my account. She said she needed to speak to my bank. And that it was my responsibility to get a hold of my bank to clear up Chase's policy. This is backwards. Lisi was absolutely belligerent on the phone. She made claims that I was the one being uncooperative. I reminded her that it was their own policy that was the hold up. When I called back with my bank conference called in, the first time we waited on hold for 15 minutes and then were hung up on. I called a second time The banker told me that only Lisi could help me and nobody else was able to. I explained that I did not want to speak with her because of how rude she was last time and asked to speak with a manager. I was on hold for approximately 30 minutes when, you guessed it, Lisi answers the phone and said her manager's too busy to speak with me. She of course turned on the charm this time. I wish I had recorded her attitude the last time. I would absolutely never do business with Chase Bank in Windsor. The worst service I've ever received at a bank in my life and it's not even my bank.

I love this bank. Their branch manager is AMAZING. She is personable, courteous, and always is ready to solution seek All their staff is friendly and kind. Chase is such a great company to bank with. Can’t say enough about their great customer service. The branch is always clean and professional.

I HATE this entire bank! Especially this location! The staff is incredibly rude. They always act inconvenienced by helping me and talk to me in a belittling manner. The drive through always takes forever, despite my deposit being incredibly organized. They constantly deposit my business funds into the incorrect business accounts. Went there to close my business accounts today (Thank God!!!!). I called first, some rude lady told me to come to the branch. I got a babysitter, got ready, drove out there in the snow. The rude teller wouldn’t even TRY to help me. She was just so fast to just be lazy and push me off to a banker who was busy for the next THREE HOURS!!!! They should’ve told me I needed an appointment when I asked if I needed to come by to do this!!!!!! But the teller WAS trying to get all in my personal financial information after she made it CLEAR that she couldn’t even help me!!!! She even made a comment assuming that my accounts were at zero!!!!! Um, no. I happen to have a six figure business, thanks!!!!!!!!They have no respect for people’s time. Do NOT bank here!!!!!!!!

I bank with Chase and although I don't always get the best service at every location, I am always treated well at this one. Recently I was given a counterfeit bill accidentally by the bank and called right away once the discovery was made. I also called the secret service to report it and was told that the bank was not required to reimburse me since I left with the bill. They remembered the transaction and exchanged the bill for the real thing. I appreciate that I lost no money and how they treated the situation. BTW, CHECK YOUR BILLS BEFORE LEAVING THE BANK!!

Laurie was phenomenal! She helped us with opening a business account and knew the answer to all our questions and was incredibly friendly. There were a few others who helped us at first and they were happy and friendly and helpful as well. Would absolutely recommend this branch!

I can only begin to express how impressed I am with the staff at this Chase branch. The polite and genuine caring way in which they conduct their banking has earned my business. The idea of a neighborhood family bank has been renewed with your location.

Rude, poorly trained personal bankers at this branch. Avoid this location, especially Gabriel Guy.

The bankers and tellers at this location are so incredibly rude. My daughter has an account here and I went to make a deposit and the staff told me to sit down and wait. This was after they ignored me for at least 3 min. I was the only person in the lobby. Rather than sitting down and waiting I left. I will never go back there or use their atm that charges a $3.00 fee.

I would not recommend this bank. I went in to apply for HELOC and there is not in house loan officer. None of the staff had any information on a HELOC and gave me a loan office to call. I needed and appointment and was stood up twice. Once I did reach the loan officer, we came to a point where I needed drivers license info on my wife who was working. When I could not reach my wife for this information we we stopped dead. The loan officer said we would need to start the process all over again when I got this information. Is Chase in the Dark Ages. Get it together and I'm looking for another bank.

If you're looking for a home town community bank, Chase is NOT your best choice. They are cold, lacking in customer service, a real black and whie cut and dry corporate policy bank. I moved all of my accounts to Home State and am just THRILLED with the home town service I get from them.