Certified Headquarters Middle Country Rd, St James

I come from Nassau County where I searched for acertied pre owned car, went on line found an SUV called and spoke to Brian he set up a test ride. there was no pressure sales pitch. Very professional staff, and and a good expierence. Very Happy!!!

In 2014 I purchased a car from this dealership, shortly after I ran into some problems that were for sure going to be covered under their “bumper-to-bumper warrantee“ that they mandate you to purchase. When none of this happened the owner proceeded to call me harassed me and argue with me, I left a poor review and then he called and threatened to sue me for defamation of character, at the time I was a high school student, now somebody who’s attended law school I know that’s illegal. I just wanted to update my review to see exactly what my experience was.

Bought my car at this dealership 6 months ago. My car has run perfectly since then, no issues at all. I had a positive experience with Lou, who was honest and very professional.

In my lifetime I have owned many used and new vehicles, so you know I have lots of experience with, lets say MORONS every dealer I have ever encountered has some sort of scam adding unwanted warranties to just bad service. For the first time in my life I have found the only car dealer who is brutally honest trustworthy, and actually their to help and look out for you the purchaser. I went to Certified Headquarters and everyone was friendly I mean everyone no one came over to pressure me or bother me just said if you need any help just ask anyone we are all here for you. Now I met Steve on the sales floor, and Jay from financing I dealt with these guys during my visit and purchase. All I can say is I was not lied to I was told about everything no hidden fees no scams just honesty and professionalism even when it was time to sign the paperwork they said what NO other dealer ever said to me before here is the contract before you sign it read it fully take as much time as you need if you have any questions just ask. After that no joke from the second I walked in which I timed since I had nothing but bad experiences I was in/out in 30 min and drove off the lot with a used 2007 Ford Explorer.Every dealer I ever went to I was pressured to hurry up and just sign and that's where problems start. NOT HERE Certified is Professional I truly love you all thanks for the painless financing with a great car. We will be back when we are looking again. Thanks again :0)

bought a honda accord here, they told me it was in good condition to be sold, saying the oil has been changed, that its been checked for any problems, but the same night we take it for a drive we find that the headlights are very very dim and completely useless, need to use brights just to see at night and we had to change that ourselves. About 2 weeks later the oil life % shows its at 15% and needs to be changed. The saleman told us we were paying a little more on top of the regular price because the vehicle is supposedly completely maintenanced before it is sold and that was completely false, even tho there were scratches and dents on the thing. Take your business somewhere else, especially young kids buying a first car they’ll try to take advantage

Bought a Honda from them that runs perfect! Also traded in a Nissan and got more than expected! Steve is a stand up guy who will try to work with you... they also dont try to give you the run around they will tell you everything upfront. Will definitely deal with them again

UPDATE: After I wrote my review I was called repeatedly and harassed by certified auto over my review. These guys are never wrong, no matter what they do. According to them, if they sneak warranties and other charges into your loan you did not opt for, nor asked about, its your fault for not seeing it since the charges are there in black and white. Right. I guess theyre banging a lot of people over the head with this cheesy tactic. Good way to do business. Fake tough guys. I caught the salesman adding unwanted charges including a 2500$ warranty I did not approve (Typical car salesmen) And then he got mad when I caught him and made him remove them from the loan. Sneaky. Beware.

Purchased a 2010 Jeep Wrangler. It is everything Steve Musso told me it would be. I love it! Great service from Steve. If you are looking for a used car, this should be your 1st stop. Dennis

This is by no means a friendly or good place to buy a used car. Salesman was rude , and after learning I have less then perfect credit , walked off and pretended to be deaf. When I called to ask why , he proceeded to threaten me personally! Stay away!!

Lou was very courteous and professional. I have not purchased a vehicle yet but, I would recommend to everyone to give Lou or Brian a try before you buy.