Central Bank W Nifong Blvd, Columbia

The people at Central Bank are always willing to go the extra mile to make sure you are satisfied with their service. I was in the drive through and Alexis was at the window and helped me download the app to see my banking from my phone. She took her time to explain everything to me step by step and was very helpful and kind. I know I that my money is always safe when it is at Central Bank!

"We promise to provide the best financial products and services, at the best value, that will not only meet, but exceed your needs at all stages of your financial life. Contact us with any question or concern." Except they don't have a 24 hour customer service phone line. You literally cannot do anything with this bank outside of business hours, when people are normally at work.

In the modern banking world, where new online-only banks are changing the game by offering amazing customer experiences and top-of-the-line support, this bank is stuck in the past... Specifically underwhelmed with Adam, a banker at this location, who would rather preach and up-sell, than consider my concerns and solve my problems. 2/10 on a good day.

A example of Excellent Customer Service!!!! Adam Bozek is the best, he treated me like a person, not just a number on a computer screen. It is really hard to find people in customer service roles who are willing to take the time to listen to what you have to say, and proactively try to help. He went above and beyond to get my inquiry resolved in a timely manner. Not only did he take care of the issue, but he explained everything to me and took time out to make sure to answer all of my questions, and to make sure I understood everything that was being said, that man deserves a raise! Beyond Adam the entire staff at this branch are top notch. For example, There was a little girl at the teller window with her mother, and she wanted a sucker. One of the unoccupied tellers offered her a sucker. The little girl graciously took the sucker, but politely asks if she can have a pink one, "Bubble Gum" the little girl said ecstatically. The Teller promptly stepped away from her window to look in the back for a bubble gum flavored sucker for the little girl. Within a brief moment she emerged with the bubble gum flavored sucker for the little girl. This is a sign of Great Customer Service. The young lady didn't have to stop what she was doing to find the little girl a bubble gum flavored sucker, but she did, and that needs to be commended. I will purposely drive out of my way to do my banking at this branch from now on. They are worth the trip. To get treated with respect and true courtesy is priceless. A++++ to the Woodrail Central Bank!

I love Boone County National Bank. I've only been a customer for a couple years but I've banked with about 6 other banks in my life and plan to stick with BCB for the rest of my life!!! Love this BANK!

The staff at this West Nifong location have always been very helpful. They have taken extra steps to be of service when other locations have been too busy to assist me. Thank you!

I’ve used this branch for 10 years, really like the people and customer service.

The woodrail location is very friendly and helpful