Central Bank Paris Rd, Columbia

Their “procedures” change day to day. Told I can deposit with out my husband one day told he has to be present the next day. Seams to vary teller to teller. Wasted 30 min of my time. Wasted my husbands time to drive to the bank just to show his face. I had his signature and identification. Ridiculous bank go somewhere else.

I really appreciate the service that Travion Freelon provided me. I am working on building my credit and he suggested I get a secured credit card and set up a appointment with Sarah to talk about my credit counseling and how I can get my credit back on track. The workers at the bank are always friendly and looking to help whenever you come in. I am glad I made the change in switching to Central Bank of Boone County!

Just opened my account with them yesterday. They were friendly and accommodating. Travion Freelon is the gentleman that assisted me during my visit, and was extremely helpful in advising me which account would best suit my needs. The incentives they provide for new clients make opening an account with them definitely makes it worth the while. Excellent customer care and service.

100% BEST BANK! I've personally done business with the majority of different banks in Columbia through my 20+ years in this town. It is people like Mackenzie at this SPECIFIC bank branch that keep me coming back time and time again. Her customer service skills from answering the phone with professionalism and cheerfulness in her voice to her communication skills both hearing me as well as telling me precisely what will happen with my money in order for me to do what I need to do, leaves me almost speechless! She was somehow concise, friendly, efficient, effective and proffesional from the time she answered the phone until she met me at the teller terminal in the drive through service teller video area. She not only went above and beyond my expectations but also managed to communicate effectively with the teller Nick who initially answered the call button. During these extremely taxing times (Covid) with all the changes that are making it harder for people like me to be able to keep up with my finances, this ABSOLUTE ANGEL OF A HUMAN BEING, was there to allow me to go about my business as quickly as humanly possible. It's people like the ones that work at this branch that continually restore my faith in humanity! Thank you Ms. Mackenzie for being the professional you are.

rule costomer sevice, i’m trying to open a new checking account and i met the lady she so rule she look at me and don’t say anyting or explain everyting to me! she just told me if i don’t have money deposit she not able to open a account for me and she act like i don’f have any money to open the account with her she treat customer so poor and decide to left and go the one at downtown and i got a good service they be no nice treat me as like a hight class customer, he don’t care who i am he just treat me perfect.

Terrible customer service. Waited on hold for 15 minutes trying to make an "appointment" to come inside and use the change counter which I had previously been approved to do by the manager "kenzie". Finally I decided to go through the drovethrough and call a teller for faster access, after being told I could not come inside and to bring my change to the front door i had to stand there in sandels, shocks, shorts and a short sleeved shirt in 22* weather waiting for them to come let me in. Then I was left standing in the doorway for another 20 while they processed my change and cash deposit. During this time 2 elderly patrons came to the door, I let the first one in feeling bad for him standing in the cold. Much to my surprise the worker "travon" could be heard bad mouthing me for letting another patron into the doorway and out of the wind. this patron was then allowed access to the lobby WITHOUT A PRIOR APPOINTMENT. A short time later another elderly patron this time a woman approached the door and rather than be talked down on agian I did not let this patron in and I felt very poorly about this decision. especially when I noticed in the reflection of the double doors she was shivering. She stood out there for 10-15 minutes before finally returning to her car, never acknowledged (although seen by multiple workers). This is just not what you expect from a "local bank".

Everytime i walk in Brandon is ready to help me with whatever i need. He has a great personality and is always in a great mood. Makes for my experience amazing.

Brittany Wichern is verry knowledgable in the personal and loan banking needs. Verry friendly and easy to talk too, she's gone above and beyond for all my loans and personal banking. Deffinatly not banking anywhere else..

Opened an account March 23rd 2020, Sonja Mckinney is an outstanding assistant manager.

I forgot the name of the dude (not sure if I even caught his name) light brown hair, blue eyes, glasses, well mannered in the center of the bank helping me sort out my money stuff (duh it’s a bank lolz) On May 21,2019 around 3-4 pm Very delightful employee. Rad dude very welcoming and helpful. Thanks broski lolz.