CDW Logistics, LLC Pinehurst Dr, High Point

Fuel is back! Yes, we were then in the very early stages of recovery from that subsequent fuel outage stemming from a very real cyberattack of the Colonial Pipeline. However... we are getting things back to normal. Fuel is available - for now - and our fleet is back in service. But we had to secure and recover loads of merchandise which became stranded when trucks needed refueling, and as well had to secure and recover trucks and personnel, and with not much fuel to do so, and so... it's been quite a ride. Some of our customers, not unlike yourself, were negatively affected, too. But now we are back in the office and back in our trucks and we are working to repair things. In order to catch up we are working through the nights rescheduling routes and working daily with customers to accommodate their schedules while aiming for positive results. We value our customers and for the privilege to provide service and only with sincere integrity. We are not in this business just to do business, we are in this business to do good business. I see that our distribution facility received your merchandise from the factory on Wednesday, 12 May 2021 at 11:05 AM, and you placed the order on 05 May 2021. On 13 May 2021 we realized that we were actually being shut down in several regions where fuel supplies had been reduced to zero, finding nothing more than gas stations with bags hanging over their pumps. Necessarily, we switched into damage control mode. We sent the message to unaffected clients requesting their customer service representative support citing the fact that we were stopped cold in our tracks and forced to work out how we could secure valuable property scattered out in the field. It is very important to us that our customers must always be diligently informed and are always given our sincere assurances of how we will work hard to get all affected deliveries made as soon and as best as possible. After the fifth day of these perplexing circumstances we returned with no more than an awkward semblance to regaining our posture and with that we took back the helm on office computers and phones. Please know that we remain quite disappointed that we were not able to serve you and our other valued customers so much better during this brief episode. Kindly yours -Calvin

Hello again and thank you! And please know eyes were smiling as they read your message! Thank you so very much for your kind words.

The pleasure was ours!