Caterpillar Financial Services Corporation West End Ave, Nashville

I wouldn't recommend buying from cat period. Although they have taken care of the issues we have had with out 299d skid loader, we have had to go through 3, count it, 3 different skid loaders to get one that works decently. And honestly we still have issues with this one. The financial aspect of it isn't horrible. We've been able to work with them through covid to be able to get our payments made but the last straw is when I applied for refinance so we could renegotiate the terms of payment, ie lower the payment, we were denied. At this point, my company has spent out over $143,000 for their equipment and attachments for the equipment, been put through the wringer on getting a skid loader that would work right with the attachments we had and now, after we have been making payments and are at less than $43,000 to pay back on the loan, they denied us a lower payment??? I'm just done with Cat in general. Proceed at your own risk.

I have been trying to get a refund from CAT Financial since August 2020. The refund is $8,000.00. We are a small general contracting business. We gave them a downpayment of $20,000.00 and they only applied $12,000.00 to our account. The credit set at the dealership until I called, then it was sent to CAT Financial where the credit is still sitting since August 4th. Today is November 19th and still no definite answer....can't seem to talk with anyone beyond a customer representative. Managers are never available always in meetings or on phone. Did not want to even give one star but have to to post.

Only a one because a zero isn't possible. These guys sent me a pre-approval letter. Zero down, 5yrs, 0% APR. Three weeks later I have no equipment, no deal on equipment, and have wasted four hours of my time on the phone. I've been in business 14 years. We just had the strongest hurricane in American history destroy Panama City. I desperately needed this equipment to work. Now, I'm going to find an American company that will do what's best for my company. You've lost my business for good.

Excellent customer service and great communication. A great option for any Cat equipment financing needs.

Great customer service. Felisha you are the best. Has worked with me through thick and thin.

this place is amazing and gives 10/10 relationship advice it has helped me overcome my troublwe with alchaol abuse and tat me how to d[pell

Rude security guards at the branch location. Wouldn't recommend to anyone. ....

company garbage, since July I paid a COMPLETE CAT 304 And from that date I canceled the insurance that I paid annually and they go more than 8 weeks and they do not send me the refund ...