Casa Nissan Montana Ave, El Paso

I am very happy with the service of my car. The service representative Mr Rice was very professional, polite and friendly. I am very satisfied with the work done by the mechanics.

Service dept is a shame. They tell you something over phone and when you get there its something else. Wishing i should of stayed with ford at least their service dept is good.

Sales person is the best. Great experience with the finance person. Carmelita always make you feel comfortable when buying a car and taking care of you. You should give her an incentive. Thank you.

I went in for a 20,000 mile service, just to make sure they could inspect any potential issues, install any recalled items, and to address an issue with a loud whining power steering on a 2015 Nissan Altima 2.5 S. I was expecting to have to pay out the nose for the services and fight for them to admit the power steering issue was in fact a defect. Happy to say that I was flat out wrong. The costs were less than any local chains, the service was exceptional and friendly, and parts were put on order to fix the issues on the vehicle with no headache whatsoever. Never going back to a chain again.

Went in with a pre approval and they ran my credit 8 times without my authorization. They also messed up my pre approval by not submitting required paperwork to the finance company. I had to call them a month out and let them know my financing wasn't completed. Horrible about contacting people without leaving several messages. Overall was very displeased with the whole process. Update almost 3 months in they have now ran my 14 times to include running my credit for a truck and numbers I never approved. I now have an FTC complaint filed against the dealership and have to hire a lawyer due to blatant disrespect of my credit and lack of communication through this whole process. Please save yourself the regret and avoid this dealership. Also if you do decide to go here make sure you go over everything they want you to sign in finance, they just try and get you to sign on a computer signature pad and won't show you the paperwork. Also make sure all the numbers add up on your sales contract and don't believe the finance people when they say how much any extras they claim you have to have end up costing you every month. Run the numbers in a calculator yourself. I also found a few hundred dollar discrepancy between the line items and the total. So be very aware of what you are signing. Also if you are not from Texas make sure they run the taxes and license fees from your state, they tried to charge me an extra $1600.00 there.

Sergio Sosa helped sold my mom all of her nissan vehicles since we moved here back in the 90s and has now sold me my car. The customer service has been exceptional all these years; I expressed what wanted and my budget and he followed through.

Bought a 2019 Nissan Frontier here on 20 May 2020. Paid it off on 20 June. Canceled the BS loan riders like Gap coverage, preferred service, theft, and rock chips totalling $3900 within the window. They dragged out cancelling for 90 days and I called the rider company and canceled it myself. The company sent the check to Casa which still has not sent me my refund for 10 days after it arrived to casa nissan. Calling Texas AG tomorrow.

My experience at Nissan was great the sale consultant was female friendly that my daughter and I brought a Rogue Sport each, Hers black and mine bullet grey. Great customer service.

Aaron made our experience stress free. He was a pleasure to work with, and helped us choose a vehicle that suited our needs. Thank you Aaron and Casa Nissan!

I recently needed a repair to my Nissan Sentra and took it to Casa Nissan. They went out of their way to take care of my car, which was still under warranty, and solved the problem with my transmission in an honest and profesional manner.. A different dealer in town had previously blown me off for the same issue. No luck for them getting my business in the future. Casa Nissan has earned my trust.