Caruso Ford Cherry Ave, Long Beach

This review is 5 stars mostly due to the great experience we had with John Flores. He is friendly, attentive, yet driven to get your needs taken care of. His demeanor kept me from giving a 4 star review. I always detest the "dealer dance" as it wastes hours and hours of my time. John kept me sane and made the overall experience pain free for me and fun for my wife. Looking for a new Ford? Call and ask for John.

I had a great experience at Caruso Ford. Thomas Nielsen gave a good price, no haggling, and Elias Maroun handled the never ending paperwork very quickly while explaining everything in detail. This is the second car I have bought from them.

I filled l got a great job did at a great price,but the wait l thought was to long for what l had did to my truck.

Been dealing with a Bluetooth issue and I was told they contacted Ford for help to resolve the issue but it wasn't resolved. I contacted Ford directly myself and they told me Caruso never reached out to them for help on my issue. When Ford asked if they can retry a test on the issue they said no and I have to go another dealership.

Very personable salesman n knowledgeable staff. Had a great experience shopping there.

I love Caruso Ford. I get my free car washed there & anything that happens to go wrong with my car..good service & coffee & donuts are good too..the wait time is horrendous!!

Visited the body shop to replace a passenger side mirror. Outstanding service, wonderful professionals who know this trade.

Saleem N, sales manager and Kong, sales person at Caruso helped me with the the purchase of a used car I found for my son. I live in San Diego so I needed to speak to the manager and get a really good idea of the condition of the car before I drove up to look at it. Saleem went out of his way to call me from his home and even take video on his I phone so i could see the car. I felt so comfortable with the car after the inspection and videos that I put money down to hold it. I have a great Ford dealer in San Diego, Perry Ford so it was hard to beat or meet my impression of great service. Saleem met the challenge. I felt like they were honest and fair. Can’t beat that.

Our experience was horrible. We were charged twice for a diagnostics test, then they said they would order parts and they would be in next day. No parts by day two.. this was a crew on the road, so sent them to another dealer and the labor and parts were cheaper then what this company charged us for the diagnostic. Service guy was ok, but took forever to return calls or get back to us.

Annette and crew were efficient and most of all friendly; excellent customer service they took care of my car in less time than I thought. Other Ford dealers saids days Caruso and team did the required work in hours then I was back on the road a happy camper. Clean comfy waiting room with wifi, coffee and close to colleges.