Long Beach BMW E Spring St, Long Beach

Scott Zamorano was an amazing service advisor. I went in with multiple engine lights on and he was able to quickly and accurately diagnose the problem. He helped set me up with a loaner car and kept me updated with the process every step of the way. He made me feel like a very valuable customer. I will continue to take my car into Long Beach BMW and I will ask for Scott in the future.

I'm being generous by giving three stars. I recently took my car in for an oil change. I made an appointment for 8:00 am and dropped it off 20 minutes early. I told them I didn't need a shuttle, but that I'd stay in the area to get breakfast while waiting for my car. I was told I'd receive a phone call. 1 o'clock rolls around and I still haven't heard anything from the dealership and when I call the person I checked in with he doesn't answer or return my calls so I show up. When I arrived I was told that the technician had just left for lunch(which means he was ignoring my calls). I was also informed that my car was sitting all day and that they literally just started working on my car. I don't live in Long Beach so this was extremely inconvenient for me that they didn't handle my services in a timely matter. If I had been given a loaner it would have been ok but my car wasn't ready until 4:30pm when I turned it in at 7:38am. They could have at least called or answered my calls to keep me informed.

Recently traded in my Masarati for an X5 for "family" purposes, lol... But what a great experience and a great car - Love the BMW family! Staff was great, finance was easy and all is good with the new car.. Thank you, LB BMW!!!

For the past 8 years Long Beach BMW has provided me with the best BMW service of all BMW dealers in the area. After my experience with the service from other dealers, I drive out of my way past the other, closer, dealerships to get my BMW serviced at Long Beach BMW. I have never had a more knowledgeable, attentive, friendly and concerned Service Advisor than Brian Wolverton. Brian is exceptional and ensures that all of my concerns are addressed. I have never been disappointed and highly recommend Brian and Long Beach BMW for BMW service.

My experience at the BMW Long Beach dealership was overall excellent. The Staff I dealt with,Wael, Sam and Trevor were very instrumental in helping me find the car that would best meet my needs. They were very knowledgeable ,courteous and patient throughout the whole process of purchasing my vehicle.

Under the circumstances -- pandemic and super-busy day -- some substantial service was done on my Mini by their workday-end. Miguel was especially helpful, listening and responding to my questions and even arranging for a loaner for the time my car was being worked on. The new location is more spacious, and the new COVID restrictions were observed everywhere I saw.

Great service. Airbag replacement under recall. Surprise problem with the steering wheel necessitating a new one. New ones are very expensive. Long Beach BMW (Tom Miller) spoke with the company and they provided a new one, and a loaner car, until the new wheel was received and installed. No charge. For anything. Very surprised, very pleased!

Took my Mini here for regular servicing and oil change. Everyone was very friendly and practicing safe protocols as the pandemic continues. I would definitely recommend the Long Beach dealership.

Working with Robert Behr was a great experience. As I told him, my family has been loyal to Bob Smith in Calabasas for years and Robert took every step to ensure my experience with Long Beach was a good one. He is very knowledgeable about the vehicles and attentive. No pressure and made me feel comfortable and taken care of the whole time. The finance department was also a great experience.

Went in to inquire about a new lease and drove away with a new car! Hemet and john were awesome. The car is great could not be happier!