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Capital One Bank Century Blvd, Germantown

2.3
(10)Loan Agency
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19801 Century Blvd, Germantown, MD 20874, United States

+1 301-916-8550

https://locations.capitalone.com/location/branch_61115/

  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
  • Saturday9AM–12PM
CLOSED
    Capital One Bank 01
    Capital One Bank 01
    Capital One Bank 02
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    Personal Loans Near Me In Germantown of Maryland(MD)

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    Reviews

    2.3/5.010 Reviews

    m

    marvin mendez
    1

    Do not go to this branch. It is as if they want to waste your time purposely and the management is horrible. No real accountability. Besides, the ATM taking your cash without receipt or funds showing in your account, management can't see to give you a direct and honest answer as to why this happens. Horrible experience

    B

    Beverly O
    1

    The ATMs at the Germantown does not work. I deposited 1400 dollars today and the ATM took it without creditng my account then shut down for a few minutes. Went into the bank to have someone hand me a slip of paper and no help. This money was to pay my son's tuition. I have had 100 unaccounted for in the ATM on the other side of the same bank. Recieved a letter basically saying oh well we didn't find it. This time I am suing them and closing my accounts. I dont need terrible customer service. This money is to pay my son's tuition. Now I don't know what I am going to do but they can't get away with this. I am not Besos I can't squat away 1400 dollars. I am a single mom. I work hard to provide for my son. I can't even think right now.

    t

    tammiemiemie
    1

    The worst customer service ever. After long waiting in line, instead of "can I help you next" like all of his other coworkers, he decided to wave me over. That's fine, but then he didn't ask anything and just stand there waited for me to say something. After all, instead of asking if there's anything else he can help or saying "have a nice day", he decided to basically throw the receipt through the teller window with an attitude. Paul needs to be retrained or train for interpersonal skills and customer service if he hasn't already been trained.

    Response from the owner

    This definitely isn't the vibe we try and supply. We'll slide this over to leadership to ensure your voice is heard.^AS

    J

    Joanne Z
    1

    Please train the receptionist who does not know about bank letters. I wanted a letter certifying I have an account here. She doesn't know what it is and told me to one counter to get a automatic transaction list and canceled my sign-up for the letter. Newly renovated lobby was beautiful but I couldn't get what I want.

    Response from the owner

    Hello Joanne. Thanks for sharing this experience with us and you can bet that we'll get your feedback to our Market Manager. In the future. you'll want to stop by a full service branch for assistance with branch letters, reach out to us at 1.800.655.2265 or by Chat to request an account verification letter to be sent via mail or by fax.

    J

    Justice Page
    1

    I came here to deposit into a business account early in the morning and had someone look me in the eyes when I walked in and did not say nothing to me. Just turned away. No customer service skills at all. It felt that I was bothering them

    R

    Rose Kilonzih
    1

    This branch of capital one is horrible and openly racist. I went with my mom to replace her debit card only for them to keep us waiting for more than 30minutes because none of the other workers could help “US” ( black people) and we had to wait for the only black teller to assist us.I am never going back into this branch. The management here should be very ashamed for letting this happen to its customers.

    K

    Karlina Solis
    1

    I wish I was able to not give a star because this office deserve none. My boss have a business account for years here and I come very often to make the deposits , THEY DONT KNOW AT ALL WHAT CUSTOMER SERVICE IS .

    f

    francis davis
    5

    I love this bank , the customer service is amazing all of the tellers are nice and friendly and they help each other to better help the customer. Being a manager for MCPS I notice team work and the tellers work as a team. Thank you! Germantown Capital One Bank Team.

    K

    Kirill S
    1

    Two ATMs are out of service at the same time. Earlier this summer, I deposited $700 via ATM, and it registered only $400. Assistants are unorganized. They never quite seem to comprehend my rather vivid English speech. In turn, I occasionally struggle to understand their accents. This is just one bad bank.

    Response from the owner

    Hey there, Kirya. We shared your review with our ATM Support team to make sure we fix any of these ATM concerns. Please keep in mind that we take your experience in our branches to heart and if we're not meeting your expectations then we want to hear about it. Please give us a buzz at 1.800.655.2265, 6AM - 10PM CT or log into your online banking at www.capitalone.com, select 'Contact Us' and 'Chat' to chat with a live associate about your experience.

    A

    Alex Artcher
    4

    Had an issue with over draft and mobile deposit. Priya was so kind and understanding. She needs a raise asap.

    Response from the owner

    That Priya is a real gem—we'll be sure to send those positive vibes her way :) ^JM

    Personal loan Providers Nearby in Germantown

    FAQs

    • 1. How to Make Contact with Capital One Bank?

      You can get in touch with them at +1 301-916-8550 or enter their website and submit the request form.
    • 3. How Can I Request a Loan from Capital One Bank?

      To secure loans from Capital One Bank, you can submit the request form on their website or go and visit the store. You may have to go there with your car when getting auto title loans. Enter our website to get further info about online car title loans.
    • 5. What to Do When I Could Not Repay My Loan?

      Loan defaults will result in negative impact on your credit. Make Contact with your lender if you can not make a loan repayment.
    • 2. How Can I Get to Capital One Bank?

      Their office is located at 19801 Century Blvd, Germantown, MD 20874, United States. Open a Maps app and get driving direction to Capital One Bank.
    • 4. Is Capital One Bank an Agency or a Lender?

      Capital One Bank is a Bank helping you solve your financial problems. Check out this page to get personal loans with low interest rates for financial emergency fund.
    • 6. Does Capital One Bank Offer Loans for People Who Have Bad Credit Ratings?

      Yes. You can get loans with Capital One Bank even though your credit scores are poor. It is also available to get personal installment loans irrespective of your credit ratings via our website. You can also find some useful info about installment loans on our website!