Capital One Bank Town Center Blvd, Sugar Land

I use capital one 360 online banking and have never needed to use a branch before. However, I needed to obtain a cashier's check, and went to this branch with some trepidation after reading all of the negative reviews. There was a bit of a wait to get to the front, but once I was there, the teller was extremely courteous, friendly and patient. The cashier's check required additional layers of verification from corporate, but the teller kept me well informed throughout the process, and apologized repeatedly for the delay.

Made a small deposit to my savings account. 4 day hold was placed on the check bc it was deposited into a savings account. Not once did the teller mention that. As a matter of fact, the drive-thru teller didn’t even speak to me. Had I known, I would have deposited the check to my checking account. I’ve been told twice that In order for me to escalate my issue it would take 15 days for someone from Capital One to reach out to me. Absolutely the worst bank. Closing accounts as soon as the check clears.

If I could give the branch a ZERO I would. This is the closest location to my home and every time I have gone in I have had nothing but trouble along with so many others. The tellers are rude and take forever for the most simplest request of even making change. My most recent experience here was this morning at 11:50. I arrived at the same time with another gentleman. We both tried the front door and it was locked. There was 3-4 tellers behind the counter and one gentleman looking like he was being helped by one. As more people begin to arrive outside along with a fedex delivery driver, multiple times tellers and the gentleman looked over at use with no response. It was until minutes later one teller came out. Didn’t address us. Got the pkg and told us all all “Us the drive through. This branch is closed” then shut the door. For most people waiting outside could not do what they needed to through the drive through. That employees name was Chelsea if I’m not mistaken from her telling the fedex deliver. The next closest branch from this location is on Westheimer. And I’m sure like others we do not have the time or convince to go all the way out there for a simple banking task.

Great service!! Even when it's s rush they try to accommodate you asap in drive-thru line or inside. They helped me solve my issue with my debit card quickly just wished i would've called first the only inconvenience is the drive it use to be 5 minutes from my job and their staff in thst location were also great!+

Amazing customer service by tellers and Romina. Romina did everything possible to make sure she took Care of my concern and kept at it until she reached a solution. Thank you so much to you and your tellers for taking the extra step! :)

If I could have given a 0 stars I would have. This place is super short staffed. From the moment I walk in, I waited 24 min to be checked in. I was asked what I needed and I informed the individual of what I needed specifically. She proceeded with checking me in. I have a seat and await my turn. The teller then comes out from behind the desk and goes to another customer sitting in the other chair. She informs him that he is not checked in and that there is a 2 persons in lobby policy. This individual was checked in because he checked in a little after me. I was appalled. Take in mind it’s almost closing time. After an hour wait, the same teller comes up to me and asks me what I needed. She proceeds to tell me that I need an appointment for that. I told her after waiting over an hour, I need an appointment? She then makes a comment, “you’ve been waiting over and hour?” Then looks at iPad, to try to prove that I had not waiting that long. I told her it took you 24 minutes to check me in. She still rudely tells me I need an appointment after I told them exactly what I needed at the time of check in. I am so upset. I am not a customer of Capital One and I do not plan on being one. They were literally just trying to get rid of us in the lobby so they could go home. I am so frustrated. I did not appreciate the waste of time. I am in disbelief in the way I was treated and spoken too. Customer service is almost non-existent. You are proof of that! I have never had anything like this ever happen to me.

very bad service. no recognition to old customer for more than 35 years. Everytime I come it takes forever just to deposit money.

While I believe the cashier was relatively distracted, the overall transaction had no issues and everything went smoothly. The line wasn't long, but the waiting chairs were outdated and the TV did not seem to work. There are 3 tellers typically available and they seem to work fairly quickly. Overall, it is a quaint place.

Well I am not surprised that this location has a poor rating. I have been banking with capital one for years and only kept this active as it was my first bank account. However, my cash was literally stolen at the drive- through banking when I went to make a deposit. I counted right before I delivered the cash and the teller took at it the back cans back after 20 minutes saying it’s short of 20$. Really? My calculator was wrong? What poor customer service!! My major account thankfully is at BBVA and what a difference of day anc night in the customer service and better drive through lanes that are ALL Working not in RED!! Time to close the account!

I was very skeptical to visit the branch but still chose to go there as the location is convenient for me. However, the service accorded by Diana was exceptional and she answered all my questions very well.