Regions Bank Hwy, Sugar Land

This location is disgustingly unprofessional! The 2 bankers I came in distant contact with are lazy and lack professionalism. while I was waiting on my process to be complete, another customer walked in and they asked personal questions about the amount of money she was trying to wire out in the open constantly and I can tell that she was uncomfortable with answering aloud in the middle of the bank. This location need thorough training in place or close the operation altogether. However, Ms. Beverly Ero was very professional and proficient during my first visit to this location.

This location is the worst. I needed to change my address, but of course I have to make an appointment ( that's a separate issue in itself.) I go to the drive thru to make an appointment so I don't have to be on hold for 20 minutes. I'm told they can change my address but I have to bring a paper bill. It's 2020 I don't have paper bills its all on my phone. so after all of this come to find out you can change it online in your settings. Why is there all this red tape and lack of communication. The lady running the drive thru needs an attitude adjustment or maybe some retraining so she knows what shes talking about. hopefully this gets cleared up while I'm here keep your branches open later. 4:00 is ridiculous

Regions denied a claim when someone hacked my eBay account and used my now card. Regions sent the notice by mail that it was denied with no instructions. So when I called, it was too late to make a claim with PayPal ( which has no record of the transaction but it is whom eBay uses). Therefore, the theif and ebay got away with $100 and my bank since 2006 did nothing. It's rare that I make a claim. If they allow someone to still my money again and don't approve the claim upon receipt, I'm leaving Regions. I really needed that $100 because I was living paycheck to paycheck at that time. I already have another bank that's waiting to take my direct deposit when they don't put me and my money first.

There's always something going on with this bank. Sometimes there computer are not working sometimes they do not accept a payment from non account holder. I took me 27 minutes to make a mortgage payment from drive thru. I was on my 30 minutes lunch break and spend my entire lunch break just waiting for my payment to be processed. Horrible customer service.

Phone Customer service reps are grade A average to say the least. The sense of comfort isnt a feeling that l had for giving those reps my info. I felt like l was talking to high school kids most of the time that were preoccupied texting or eating on the phone.

Horrible customer service online, on the phone and in person. We have business accounts at many banks and Regions is the worst. They have failed to progress in terms of online capabilities and everything requires you to go to the branch which is not convenient and does not make them competitive in today’s banking world. They are unresponsive even at managerial levels to complaints and seem indifferent to losing customers.

Horrible Service from the staff and the Manager. Always have problems with this branch only

Customer service sucks. And tellers aren't knowledgeable about anything. I just wasted 20 minutes in line and STILL didn't get what I went for. I'm thinking about switching asap

Please Add More Locations In Houston!! Othen Than That I Love This Bank & The Customer Service Is A+

You guys close too early! I needed help you close at 4!!