Capital One Bank E Riverside Dr, Austin

What's not in my wallet. I needed a medallion stamp and showed up one day but they closed suddenly and I had to go to a different branch. I found out you needed an appointment with a manager for this and managers were only available on certain days. I had recently moved 200+ miles away but needed the bank to stamp this document in person. I made an appointment a week in advance specifically stating I needed a medallion stamp and to let me know if a manager would not be available that day. Surprise, surprise, they had no manager that day and asked me to come back another day (even though I made the 3 hour trip there). I showed them my appointment e-mail and they just shrugged. "have a nice day", they said as I walked out. I guess I'm getting another bank. Capital One, please just stick to credit cards.

Most amazing experience! I walked into the bank 3 mins before they closed.... literally running in because I needed to get a cashiers check and I had driven all the way from San Antonio. The ladies here were friendly and so very nice about helping me didn't even seem upset that I came in and kept them a little late. It really made my day to have such a wonderful experience!

They wouldn't help me set up a joint acount. Couldn't cash a check or give me a new card. Lady picked up her computer and walked away half way through helping us. What is the point of this location if there not going to do their job. Very disappointing

We have a checking account with Capital One Husband goes to the bank on Riverside to open a saving acct and the young man told him that if I have to help you I will but it would be easier to do it online THAT young man would not help at all so went to Chase

I pulled up to the ATM to deposit some money (4:52 pm) and the deposit function wasn't working so I pulled around to go inside (4:58 pm) and the guy looked right at me while I was parking my car, looked at his watch then locked the door. Pretty sad when their ATM function wasn't working. That very pathetic customer service!! That behavior makes me want to close my account! Why make them money when their service is like that?

Our insurance send my husband a check and he signed and deposit the check but for got to get it sign by lean holder so capitol one bank rejected the check and instead they mailed back a copy of the check to get it sign by lean holder. We got it sign by lean holder went to deposit the check (copy) and ATM didn’t read the check right so he went inside the bank and they said they couldn’t take that check because it was a copy (that they send) and couldn’t help we needed call insurance to send a new check even if it was a copy send by capitol one. So we called customer service and they said the check was in the system and was on hold all they had to do was release the funds since we got it sign and it was good to go but the branch didn’t want to so now we have to call insurance to send a new check. I don’t get why they never want to help their customers.

I have been with Capital One for several years now. In October 2020, everything changed as the bank “migrated” my account and dropped the level of customer service to a new low. My $8000 credit limit immediately dropped to $2000 because I didn’t use it enough—not because I didn’t have excellent pay history. NOW, during Christmas and the pandemic, my direct deposit paycheck will not be deposited until 1/4/21. My rent will be overdue, as well as my other bills I cannot post on the 1st. AVOID! I am abandoning this bank as soon as possible. P.S. I contacted a phone rep, and she said that she agreed with the issues. She suggested that I make a specific complaint on the website. I sure did :)

This is the coolest bank ever. I was concerned that since this is not a traditional bank that it would not be able to get us a cashier’s check. However, we had no problems getting a check so we could buy a car. The staff was super helpful and friendly. There are no tellers but instead there are branch ambassadors who can handle what you need. We worked with Cesar was super friendly and helpful. Also Pedro answered my multiple questions while they were in the back issuing the check. This is a great location.

They have been great with me ever since I opened my account 6 months ago ..I set my girl up with an account , was preapproved for a credit card even though I have poor credit ..the fact that mostly everything is automated is what I like most about the place , the ATM's are 24hrs. And you can make a cash deposited from this location and the machine accepts up to 50 individual bills at a time ..read them all and quickly deposits your money....

Absolutely never go to this branch. Veronica is beyond rude and unhelpful. She was casually talking to other people while she was supposed to be assisting me - mind you, I was literally standing in front of her and explaining what I needed to do at that point. I couldn't get anything done, and when I stated how awful their service is Veronica replied saying "this is not a bank, this is a cafe." Well that's funny because you have an ATM drive thru, ATMs inside, google maps tells me you are a bank and the huge sign on top of the building says CAPITAL ONE. It is nonetheless revealing about how seriously they take their jobs. I have been a costumer for over 4 years and Capital one lost my business today