Capital One Bank F Crystal Dr, Arlington

Worst customer service all my life is capital one but this is the first time bad service at this brunch special the manager name Nyma Ghaus is very bad attitude and gave me incorrect information and even she can’t solve the problem and she do not fit her position and the branch is very slowest service ever and spend my time never solve my problem and I left

Great service! So the visitor can open bank account without SSN in USA. I met Mr. Pedro and he was fabulous to provide smooth service. He explains all the correct information spontaneously. Within few minutes he opened my account and activated with following documents: 1. Passport 2. Driving license 3. International Credit Card 4. Local address proof 5. Minimum opening balance USD.50 If you maintain daily balance of USD.300 then there is no monthly or yearly charge for the account. Moreover, their website and app is also very simple and effective.

When did full service become NO SERVICE? They had two tellers and noone else. Put my name on the "list" thinking maybe someone was in a back room. After waiting 15 minutes thinking someone would at least acknowledge my existence asked a teller--who said I would have to wait until everyone in line had been serviced. At no time while I am standing there did either teller say anything.

Such welcoming and warm staff! They are all so helpful and explain things throughly. Been banking with them for years and love it and very happy with it.

Worst customer service ever at this branch Crystal City VA, I called to get info to open an account. Demian the "account ambassador" gave me incorrect info to open the account and I ask to speak with an account specialist. Waited for 40 min never got transfered to the correct representative. I called another branch, explained my situation and all my questions were answered correctly.

Very friendly and helpful staff. Large bank (for the area). Not busy at all on a Thursday morning. Ms. Harriett (normally at Rosslyn location) was very kind and helpful. Thank you! Came in to open a kids savings account. Capital one is excellent for an online bank, so if you come in and something can be done online, expect them to help you do it online, vice doing it for you. Worth coming in for the kid to learn about banks.

Very slow 🐌 , they need more training on customers service.

Slowest service ever. Be ready to lose 15-20 min in there even if there is only 1 person in front of you. Terrible