Capital One Bank Royal St, New Orleans

The bank is extremely small. You can hear the private conversations of the bankers with the customer. Best advice ,is make the entire front a lobby with no desks.

The ATM is ALWAYS filthy so clearly they don’t clean it . Low life scum ALWAYS hanging out front bothering you as you try to use it . They just don’t seem to care

Overall I really like Capital One but the location in the French Quarter is horrible. The tellers in general are not the warmest people. Every other location seems to have staff that care about the customer, not in the Quarter. When you need more in depth help, they have you sign in to an iPad and wait. Literally an hour when one customer is in front of you. It is annoying when you hear them socializing and talking about stuff that has nothing to do with banking. The last 3 time I have tried this branch I have left before being called very frustrated. This time I am determined to wait it out. It has been over 1/2 hour and still waiting. But I can tell you about the staff lady and the customers personal life. Very frustrating.

To start with this is the worst bank. I switched my account over to them from Regions bank because they swore they are better what a lie. They have lost my money for two weeks once and they had to find it. It was a cash deposit that this branch didn't put through, so I set up direct deposit and I can't get paid on the weekends because they dont put my money into the account until the business day. I will be 100% going back to Regions bank and I open no one ever opens a account with Capital One they dont care about anyone.

The best customer service! The bank tellers are always very welcoming as well as the other bankers. everyone makes it a happy and comfortable environment! i will not bank at another branch!

They can’t even do a simple international wire transfer. Don’t waste your time going here for services. I should have listened to all the negative reviews.

They closed 30 minutes before they were even supposed to.